Manager Craftsmanship & Community Management

How do you make our customers happy?

By building Product, Tech, Design and Data teams that continuously raise the customer experience bar. Your leadership will transform how teams collaborate and accelerate our ability to delight 13.5 million customers with innovative solutions. You’ll help us set new standards for platform performance through measurable improvements in craftsmanship and community collaboration, reducing time-to-market for customer-facing innovations, and increasing the quality of everything we deliver. With roughly 42 million products and 47,000 partner sellers, your impact will be both immediate and lasting.

The biggest challenge

Building an excellent Product & Tech organization at scale. You’ll need to enhance our capabilities across Product, Tech, Design, and Data within our Operating Model, ensuring teams stay ahead of rapidly evolving technologies and methodologies. Create learning ecosystems that leverage individual expertise into collective excellence. Design programs that make skill development engaging and effective. And foster communities that make knowledge-sharing second nature. Success requires setting and achieving ambitious performance goals while maintaining the agility to respond to changing needs. You’ll also need to clearly demonstrate how enhanced craftsmanship improves customer outcomes.

What you'll do as Manager Craftsmanship & Community Management

Reporting to the Director of Product Portfolio & Operations, you’ll lead our journey to increased speed to customer value through a team of 10 experts. Your influence will extend across the entire Product and Tech organization, where you’ll shape how our tech, data, and product teams learn, collaborate, and excel. You’ll establish performance standards and metrics that demonstrate how improved craftsmanship delivers customer value. Working with product leadership, you’ll define excellence across all disciplines and create accountability frameworks that drive continuous improvement.

Working with stakeholders across ~120 product teams, you’ll create connections and synergies that multiply our collective impact. You’ll develop comprehensive learning and development strategies that enhance craftsmanship across all disciplines. Create engaging programs that blend formal training with peer learning. Build communities that encourage knowledge-sharing. And foster an experimental mindset that drives innovation. Key responsibilities:

• Set and maintain clear standards for excellence across all disciplines
• Design and implement craftsmanship strategies that deliver measurable customer value
• Build and nurture high-performing communities that accelerate learning and innovation
• Create engaging programs that demonstrably improve team capabilities

• Lead and mentor a team of 10 experts while influencing the broader organization
• Establish robust technical documentation and quality assurance practices
• Design and implement Product frameworks that enhance team performance

Why you can make a difference

You combine a passion for learning & development with strategic vision and proven leadership, Product & Tech knowledge. With 8-10 years’ experience as a product manager or community leader (and ideally an advanced degree in Business or Technology), you know how to develop Product teams that exceed expectations. Your expertise in Product & Tech methodologies and quality assurance practices helps you set meaningful standards. Most importantly, you can balance technical excellence with community building, navigating ambiguity while delivering measurable results.

• Standards Champion You set ambitious expectations and inspire teams to exceed them
• Customer Impact Driver You ensure every community initiative demonstrably improves the customer experience
• Execution Accelerator You transform learning and collaboration into measurable business results

Where you'll work

At the heart of bol’s innovation ecosystem! You’ll join our Product Portfolio & Operations team, where your vision for excellence will transform how we develop our people and products. With 2,900 colleagues serving 13.5 million customers through 51,000 partner sellers, your ability to raise standards and build high-performing communities will greatly impact our success. We’re building something special here – a platform where technical excellence and human connections combine to create extraordinary customer experiences – and your leadership will help make it happen.