Head of e-Commerce

About the job

"Drive innovation and growth by integrating new tools and technologies to enhance the MediaMarkt Benelux online shopping experience."

As the Head of E-Commerce, you will lead the transformation of the MediaMarkt Benelux online customer journey. Your primary focus will be to optimize the on-site (and in-app) experience, ensuring customers can easily find, explore, and purchase products. By combining customer insights, data analysis, and innovative design thinking, you will enhance user satisfaction, drive conversions, and increase online sales. In this challenging job, you will be responsible for the development and execution of the e-commerce strategy to improve the on-site customer journey, aligning with overall business objectives. You will lead and inspire a team of CRO- and e-commerce specialists to deliver a seamless online shopping experience, and you will oversee the management of the e-commerce platform, ensuring it meets current and future business needs. Next to that you will be driving the integration of new technologies, tools, and features to enhance the shopping experience. Does this sound appealing already? Please read about the rest of your challenging responsibilities here:

• Act as a key stakeholder in shaping the overall digital growth of MediaMarkt Benelux.
• Act as a key stakeholder in the collaboration with our International HQ in Germany to increase the ideation and development for our online customer journey.
• Oversee all aspects of the on-site experience, including navigation, search functionality, product pages, and checkout processes.
• Use data-driven insights and customer feedback to identify pain points and opportunities for improvement.
• Collaborate with our Central UX/UI teams to design intuitive and engaging user experiences that align with customer expectations.
• Monitor key performance indicators (KPIs), such as conversion rates, bounce rates, cart abandonment, and customer satisfaction scores.
• Develop and support commercial initiatives to drive the sales growth ambitions.
• Implement A/B testing and personalization strategies to continuously optimize the user journey.
• Ensure the platform is scalable, fast, and responsive across all devices.
• Work closely with the marketing, CRM, and category management teams to ensure a unified approach to e-commerce.
• Partner with digital content and SEO teams to ensure on-site content drives traffic and engagement.
• Liaise with logistics and operations teams to ensure fulfillment and delivery processes support a positive customer journey.
• Ensure the website aligns with brand identity and supports MediaMarkt’s omnichannel strategy.
• Leverage customer data and analytics tools (e.g., Google Analytics, ContentSquare, Hotjar) to understand behaviors and preferences.
• Use insights to personalize the customer journey and recommend products tailored to individual needs.
• Stay ahead of e-commerce trends, benchmarks, and best practices in customer experience optimization.

Who are you?

To be successful in this position, we believe you need the following qualifications and skills:

• Bachelor’s or Master’s degree in E-Commerce, Marketing, Business, or a related field.
• Extensive experience in e-commerce management, with a strong focus on customer journey improvement.
• Proven track record of driving conversion rate optimization (CRO) and increasing online sales.
• Expertise in e-commerce tools, and analytics software (e.g., ContentSquare, Google Analytics).
• Strong understanding of UX/UI principles and design thinking.
• Excellent project management skills and the ability to manage multiple initiatives simultaneously.
• Strong in embedding structures and enforcing processes
• Strong at building a network with the most important stakeholders
• Ability / experience to manage a team of 30 people
• Fluency in Dutch and English.

For us, a plus will be:

• Fluency in French.
• Experience in retail, particularly in consumer electronics or a similar fast-paced industry.
• Knowledge of omnichannel strategies and integration of in-store and online customer experiences.
• Familiarity with emerging e-commerce technologies such as AI-driven personalization and voice commerce.

About Us

We are number one in Benelux and Europe. We influence how people experience and use technology. We make the difference. We are there for our customers, through all channels. We explain, inspire and enthuse. We are always on the move. Together with our great employees, we create the shopping experience of the future.

"Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity, promote equal opportunities, and foster inclusion—join our team!”

Additional Benefits

• A fantastic workplace in 'De Rotterdam' with an amazing view of the Rotterdam skyline
• The option to work hybrid (60/40)
• A phone which you can use for personal use
• 20% discount on your MediaMarkt purchases
• 30 holidays
• Pension plan

You’re a driven leader and tech enthusiast ready to redefine customer experience. Join us, make impact, and shape the future of retail. Let's Go!