IT Field Support Engineer

IT Field Support Engineer

Your role

We are looking for an IT Field Support Engineer who is responsible for providing on-site technical support and maintenance for hardware, software, and networking issues across multiple locations. This role involves troubleshooting, installing, and repairing IT equipment, ensuring minimal downtime and optimal performance of systems. The IT Field Support Engineer acts as a liaison between the IT department and end-users, delivering hands-on solutions to technical problems. The location could be retail shops and office locations.

About Cognizant Infrastructure Services

Today’s customers want seamless, intuitive, and personalized experiences while they are using products and services. The digital era is forcing companies to transform through technology to stay relevant. The business must be always on, and the infrastructure must predict change before it happens, to act fast and put a smile on the faces of users. Cognizant is helping its clients prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help customers’ business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model.

Your responsibilities

• Provide technical support and guidance to end-users on-site, addressing their IT-related queries and concerns
• Travel to various client or company locations to provide on-site technical assistance
• Train end-users on proper use and maintenance of IT equipment and software applications
• Develop and maintain user documentation and guides for common IT tasks and troubleshooting procedures
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, servers, printers, and other peripherals
• Install, configure, and upgrade operating systems, applications, and hardware components
• Perform regular maintenance on IT equipment to ensure optimal performance and longevity
• Conduct hardware repairs and replacements, including hard drives, memory modules, and other components
• Ensure timely and efficient resolution of technical problems to minimize system downtime
• Log, track, and resolve incidents and service requests using the company’s ticketing system
• Analyze recurring issues and provide recommendations for long-term solutions
• Collaborate with other IT teams to identify root causes and implement preventative measures

Requirements

• Experiences in IT support or a field engineer
• You have problem-solving skills and strong communication skills and like working independently
• Strong experience in Windows Macintosh OS X Laptop Support End User Tools - Nexthink Incident Management Networking IT Service Management
• Good communication in English and Dutch.

What we offer

• A competitive salary based on your qualities and experience
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Organization driven by technology – we have a tremendous technology backbone
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!

Diversity and Inclusion at Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”.

The Cognizant community:

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.