Customer Succes Manager

What are you going to do?

As Customer Success Manager for Nedap Ons® within the Healthcare marketgroup, you are the driving force in optimizing our customer relationships and customer satisfaction. You will do everything to satisfy and retain our clients, with the result that they are proud to work with Nedap Ons®.

The customer group you focus on is in the middle segment. The goal is to create at the care organization (client).

To create 'more time for care' through optimal deployment of our solutions.

You will be responsible for the relationship management of this group of clients. The role is extra challenging because you, together with one Customer Success colleague, will further establish this new way of working! We see it as an opportunity to offer the rest of the commercial team the benefits of this as well. An example of this is developing best-practices (such as smart workflows), using automation to identify opportunities and risks with customers.

Your responsibilities

Making our mid-market customer group successful, thanks to the proper deployment of our solutions.

• Initiating conversations: initiating and conducting (digital) customer conversations to include the customer in the possibilities;
• Customer Relations: maintaining and strengthening customer relationships, where customer contact is an opportunity to really get to know the healthcare organization;
• Seeing opportunities and risks: picking up and pursuing opportunities and risks that exist within this target group and ensuring that agreements (such as the agreements) are current;
• Create Workflow: setting up (together) a scalable workflow, using data analysis, (Customer Success) tooling and input from your customer conversations, among other things.

Your team

You are part of team Account Management and work directly with another Customer Success Manager, who has the same focus. Naturally, you will be supported by your colleagues. These colleagues have extensive substantive knowledge and experience with our solutions. You form the bridge between our customers and the various areas of expertise of your team! Because we believe that you can best help our customers by working together and using each other's knowledge.

Our offer

You will work in an energetic work environment that inspires, with access to all the resources you need to do your job optimally. You will have the space to organize your own working days and we also offer you excellent primary and secondary benefits.

What you can count on in the role of

Customer Success Manager:

• A salary between € 3613 and € 4971 euros per month (Scale 7 or 8) based on 38 hours;
• You will receive a thirteenth month, participate in profit sharing which you can also use to obtain Nedap share certificates and we offer an attractive pension plan;
• You determine the work-life balance that suits you. We do not register working hours, days off or vacations. We trust you to take your own responsibility in this;
• Our people are the basis for our success. That is why we like to invest in your development. We do not have a fixed development budget. In addition to following our extensive introductionprogram, you will embark on a personal development program in which we work with you to look at your potential and how we can develop this further.

Curious about all our terms of employment? Read more here.

Required experience and skills

Entrepreneurial, self-reliance and personal responsibility are highly valued at Nedap. You are someone who naturally moves easily among diverse groups of people. You enjoy taking the lead and are constantly looking for ways to organize your work more intelligently and efficiently. In addition, you are commercially driven; you have a keen insight into creating business opportunities and strengthening our customer relationships, and you keep your promises. 

Furthermore, you recognize yourself in the following points :

• Education: At least a completed college education;
• Experience: At least 3 years of working experience with customer conversations (B2B environment is a plus) or a similar role (such as Customer Success Manager);
• Experience: Experienced in thinking in processes and making customer service more efficient;
• Tools and systems: You quickly master digital tools and new systems;
• Affinity: Not knowledge, but your affinity for our solutions, services and industry is the key to success in this role!
• Languages: In addition to fluent Dutch, you also have a good command of English.

Good to know: You are available for 32 -38 hours. Hybrid (remote) working is common within Nedap and together with your team you arrange your own working hours for a good work-life balance. You are present at least two to three times a week at our campus in Groenlo.

“It gives me a kick when clients get better care thanks to healthcare institutions that make good use of the possibilities in our application” (Tim, Account Manager)‘’

About Nedap in Healthcare

We simplify the work of caregivers, making their tasks more seamless. Trusted by over 1,900 care providers in the Netherlands, our technology supports a sustainable shift, enhancing accessibility, affordability, and effectiveness in elderly care, disability care, mental health, domestic care, and general practice.