Application Manager Verint

Waar ben je naar op zoek?

We bieden je

• NS Business card, ook privé te gebruiken
• 13e maand en vakantiegeld
• 27 vakantiedagen en 1 Diversiteitsdag
• Hybride werken

Waarom Nationale-Nederlanden

• Support +20 miljoen klanten
• Sterk Nederlands merk
• Inclusieve werkgever
• Werken aan vitaal Nederland

Are you a tech-savvy professional with a passion for optimizing customer interactions? Do you excel at bridging the gap between technical solutions and business needs? Join our Verint Team and make a significant impact on our customer engagement services!

What you are going to do

As an Application Manager Verint, you will:

• Maintain and optimize our Verint services for Nationale-Nederlanden business units
• Collaborate closely with business units to provide exceptional service and support
• Troubleshoot technical issues across systems linked with Verint, ensuring seamless operations
• Stay in close contact with vendors to keep up-to-date with the latest developments
• Work with chain solutions like Speech Analytics & Automated Call Logging, based on Verint technologies as a part of it
• Work with WorkForce Optimization & Verint Operations Manager to enhance operational efficiency

What we offer you
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• Salary between €3,415 and €4,879 based on 36 hours depending on your knowledge and experience
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and one Diversity Day
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use

Who you are

You are a seasoned professional with:

• At least 5 years of experience in a similar role
• Strong communication skills to interact effectively with business units and vendors
• Technical proficiency to troubleshoot and manage systems linked with Verint
• Proactive attitude and ability to work both independently and collaboratively
• Experience with Verint solutions is a plus
• Dutch proficiency is required

Who you will work with

You will join the Verint Team within the Customer and Digital domain, working alongside two other dedicated Verint Application Managers. Our team is collaborative, innovative, and focused on maintaining and enhancing Verint services for our business units. We foster a supportive atmosphere where open communication and continuous learning are valued.

"Onze kantoren zijn 100% circulair gerenoveerd. Zero waste, maar zonder concessies te doen aan het ontwerp." NN Team

"Onze in-house 'event space' is hét creatieve centrum voor het delen van kennis." NN Team

"Bij NN werken we hybride. Samen met jouw team bepaal jij waar en wanneer je werkt." NN Team

"'You Matter', dat is onze merkbelofte. Dit zie je terug in onze arbeidsvoorwaarden, communicatie en op kantoor." NN Team

"Het kantoor is een ontmoetingsplek, met ruimte om te brainstormen en samen te werken." NN Team

"Ons hoofdkantoor ter gelegenheid van het event: 'Den Haag Stad Escher' in 2023." NN Team

"NN heeft een rijke historie, al meer dan 175 jaar. Wij delen dit graag met elkaar." NN Team

"Wij geloven in de kracht van kunst en zijn trotse partner van het Mauritshuis." NN Team