Customer Service Team Lead - Spanish Speaker

Company Description

Choose challenge. Choose pace. Choose growth.

Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.

Do you want to drive processes forward in a dynamic environment and always keep an eye on the customer experience? Then, as a team leader, take over the management and further development of your team in order to build and guarantee a first-class service for our customers.

Your new Role

• Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service
• Support in the development of reports and optimize internal processes for a constant improvement of our working environment
• Take on the further development of your team
• Control and monitor important performance KPIs for the achievement of our goals
• Work closely with our internal departments and external stakeholders

Your Skills

• Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees
• Safe handling of ticket systems, inbound and outbound calls as well as escalation level management
• Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges
• Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders
• Business fluent Spanish and English skills, both written and spoken

You get extra credit for

• Interest in the automotive sector
• Experience with Google tools (Sheets, Gmail, Calendar, etc.)

Our Offer

• A nice office just 1 minute far from Pipera metro station
• A warm team atmosphere and fun team events
• Private health insurance via medicover
• Open communication and delivering results are more important to us than a dress code