KYB Team Lead

Ready to Get Shit Done?

In an era where safe and efficient digital banking is more important than ever, the role of a KYB Team Lead is key. Using your expertise, your job is to guide our ultimate user - Eva, through the onboarding process, converting data into insights and ensuring that our banking system is safe and reliable. You will guide a team in a dynamic environment where you will be able to maximize productivity, fulfilling our promise to our valued Eva of an ideal five-minute onboarding time.

So, are you the person who can bridge the gap between product and creating best-in-class customer experiences? Kick off your application and let’s explore if bunq is your perfect match 🚀

Take ownership

As our KYB Team Lead, you will be tasked with:

• Overseeing the onboarding process for companies
• Enhancing the onboarding experience by clarifying next steps and setting expectations for companies
• Analyzing and leveraging data to gain insights and facilitate decision-making processes, improving our conversions in the onboarding funnel for companies
• Minimizing the manual approval waiting time and maximizing the verification rate
• Leading a dynamic team of over 8 people, utilizing your leadership skills to ensure optimal performance and outcomes
• Keeping our banking system safe while maximizing the number of companies we onboard

This challenge is perfect for you if

• A background in KYB processes in banking across EU5 (NL, DE, FR, ES, IE)
• Experience with onboarding flow design
• Proven record of leading and building a team
• Exceptional ability to plan, organize and persuade
• Strong data analysis skills and ability to turn data into insights
• Exceptional communication skills in the English language

Your space to perform

🎯 Profit sharing based on the impact you make and bunq's performance

🤟 Great, international colleagues who share your mindset

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.

🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years

📚 We support growth with bunq Academy and €1500 annual learning budget

🚴 A massive discount for your wellbeing with OneFit (for NL) and fully covered Multisport card (for BG)

🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)

💻 A MacBook so you can Get Shit Done with us

🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options

💰 An optional pension plan with monthly contribution from bunq 🇳🇱

⚕️Private health insurance, just in case 🇧🇬

💸 Monthly contribution to your phone and internet bills

🍻 Friday drinks and other celebrations - bunq style