Assistant Store Manager

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice, and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognized internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We’re in business to save our home planet. You will be helping us achieve this by providing a complete shopping experience for our customers, supporting the Store Manager and being an ambassador of the brand.

Main tasks:

• Provide high level of customer service, where every customer is treated with great importance and respect.
• Talk confidently to the customers about our products, values, and history.
• Show passion for the brand to every customer and convey what makes us unique.
• Be an environmental ambassador with our customers by leading on environmental initiatives and environmental storytelling, together with the Sales Associates and the environmental team.
• Maintain high merchandising values that reflect the Patagonia image by being creative, educational, inviting, and expressive.
• Inspire employees so that each person contributes to the productivity of the store.
  • Be responsible for opening and closing the store and securing all store assets.
  • Act as the go-to person for the store team when the Retail Store Manager is absent. Ensure an update and overview of the store.

What we’re looking for:

• A love of the outdoors
• A passion for saving our home planet and making a positive impact through your work
• Minimum 2-3 years of experience in retail or related customer service experience
• Language skills: fluent in English. Other languages are a plus
• Excellent customer service and sales skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to effectively train, delegate and set clear expectations
• Demonstrated flexibility on the job
• Excellent organizational skills
• Accuracy and attention to detail
• Effective communication skills
• Ability to effectively work in a team

• Stock management experience
• Patagonia product experience/knowledge
• Personal or professional experience with outdoor sports

Other important details:

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role.

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organization and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies: Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies.