Consumer Duty Comms Testing Manager

This role is focused on leading the testing and evidencing strategy for Marketing and Communications, ensuring compliance with Consumer Duty regulations. It will cover content marketing and client communications across the PBWM franchise. The position reports to the incoming Head of Content, Comms & Product Marketing, with a close relationship with the Head of Comms.

Building good relationships with key stakeholders, such as Compliance, Legal, Controls, Digital, and Marketing teams, is a key part of the role. This collaboration helps align strategies and ensures effective execution. The role also requires a solid understanding of the importance of controls and risk management culture, ensuring risks are properly managed across all marketing activities.

To be successful as a Consumer Duty Comms Testing Manager, you should have experience with:

• Marketing and/or Client Communications, and/or Compliance and/or Governance and/or Controls within financial services or advisory firms.
• Knowledge of Consumer Duty.
• Excellent stakeholder and relationship management skills.
• Experience working across a variety of communication channels – web, email, letter, SMS.

Some other highly valued skills may include:

• Ability to clearly communicate efficiently and accurately to senior internal colleagues so that critical opportunities or risks can be acted upon.
• Self-starter, able to manage time and deadlines with little intervention needed. But equally able to escalate concerns when relevant.
• Experienced in participating in minuted business forums, and understands the process of action logs.
• You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To design, develop and consult on the bank’s internal controls framework and supporting policies and standards across the organisation, ensuring it is robust, effective, and aligned to the bank’s overall strategy and risk appetite.

Accountabilities

• Identification and analysis of emerging and evolving risks across functions to understand their potential impact, and likelihood.
• Communication of the purpose, structure, and importance of the control framework to all relevant stakeholders, including senior management and audit.
• Support to the development and implementation of the bank's internal controls framework and principles tailored to the banks specific needs and risk profile including design, monitoring, and reporting initiatives.
• Monitoring and maintenance of the control's frameworks, to ensure compliance and adjust and update as internal and external requirements change.
• Embedment of the control framework across the bank through cross collaboration, training sessions and awareness campaigns which fosters a culture of knowledge sharing and improvement in risk management and the importance of internal control effectiveness.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.