Improvement & Operations Manager

Are you experienced in operations, logistics, or supply chain management? Are you analytically sharp with a strong drive? Join us as Improvement & Operations Manager, and form the bridge between strategy and operations. Lead a dynamic Fulfilment Center (FC) team, improve supply chain operations, and ensure smooth and safe daily operations based in our Fulfilment Center (FC) in Eindhoven.

Our FC's are the heart of our operations where our shoppers pick groceries for thousands of customers 7 days a week. Around 700 people work in one FC, in multiple shifts from early morning until late evening. From the FC, the picked groceries are sent to our Hubs, from where they are delivered to the customers with our electric vehicles.

🥜 In a nutshell

Using your analytical mindset and charismatic leadership skills, you will bring our innovative supply chain to the next level. Analyze our current way of working, propose actionable plans, and motivate the team to work with you. Your role is two-sided: manage an FC team and daily operations, and use your brainpower to propose and implement well-defined strategies and action plans to structurally improve our supply chain operations. No two days will be the same.

You'll be in charge of the entire operational process for around 2 days a week. During this time, you lead +/- 100 Shoppers and their team leads to ensure all groceries leave the FC complete and on time. Supervisor shifts are held during the day (06:30 - 16:00) and evening (14:00 - 22:00), possible every day of the week, including weekends.

The remaining days you'll use your operational expertise to implement diverse projects to optimize and scale our operations to continue our incredible growth. With insights gained from the floor, analyze the workflow of the FC and find efficiency gainers. Soon you’ll have multiple projects under your belt. You usually pilot a project within your own FC first and manage the roll-out in other FCs once successful.

At Picnic, we're proud to be a true innovator in the operational game. Our teams of Data Analysts and Software Developers create all systems in-house. You’ll work with them to deep dive into issues, and together you improve Picnic’s Warehouse Management System.

🎯 What will you do?

• Supervise the daily operations in your FC +/- 2 days a week
• Be the team lead of one of the teams in the FC
• Take ownership of your projects while getting the freedom to experiment
• Formulate, manage, and monitor operation metrics while diagnosing and improving processes, procedures, and operational performance
• Implement and test projects to improve the flow of processes and the Warehouse Management System
• Consult and collaborate with all relevant departments to improve our supply chain

You'll have the FC in Eindhoven as your base but are open to travel to other FC's and the HQ in Amsterdam when necessary.

⭐ About you

• Master’s degree, preferably in Engineering or Supply Chain
• 4-10 years of full-time work experience
• Preferably experience in a leadership role
• A get-up-and-go attitude, ready at 6 A.M.
• Ability to quickly identify issues and provide viable solutions
• The intellectual horsepower to learn on the go and quickly grasp numerical information
• A pragmatic approach to turn your ideas into successful implementation
• Hands-on mentality, stack shelves and pack boxes to better understand the flow of processes
• Leadership skills, know how to motivate and coach your team
• Fluency in English and preferably also in Dutch

If you’re ready to play a key role in a high-tech environment and help us deliver great results every day, we’d love to hear from you!

Benefits of working at Picnic!

• Grow with the team
• Individual growth and learning
• Explore your role
• Unique challenges every day
• Get to know everyone
• Colleagues from all over the world