Intern Operational Excellence

As an intern in the Operational Excellence team, you will provide operational support in the areas of purchasing, returns, logistics, and inventory management. Our team goal? To make everything we do more efficient, faster, and better. Want to be part of a team that’s always looking for new ways to improve? This internship is for you! 🚀

About fonQ

Specialized, inspiring, and helpful: as the online home specialist of the Netherlands and Flanders, we aim to bring a touch of fonQ to every home. Together, we ensure the most enjoyable customer journey within Home & Living, and our specialists are happy to assist you in furnishing your home. With our extensive collection, inspiration, advice, and excellent service, we make shopping in Home & Living fun and easy! As an ambitious e-commerce organization in Home & Living, we are constantly seeking the best specialists in their field. Even if you're not (completely) there yet, we're happy to help you discover and further develop your potential. We offer you a pleasant workplace in a dynamic environment, where no week is the same. Give yourself and your career a touch of fonQ!

In summary, your responsibilities will include:

• Logistics Management: Help us keep things moving smoothly behind the scenes. You’ll track and manage our logistics processes, finding ways to make sure we get goods to our customers quicker and more efficiently.
• Carrier Performance Analysis: Dive into data to see how our delivery partners are performing. You’ll help us figure out what’s working, what’s not, and suggest ways to improve.
• Return Operations Management: Returns can be tricky, but we need you to help make sure everything flows smoothly. You’ll help streamline the process so it’s as efficient and customer-friendly as possible.
• Internal Projects: Be part of exciting internal projects aimed at making our daily operations faster and better. You’ll have the chance to bring your ideas to the table and see how they impact the way we work.

Requirements:

• Pursuing HBO or WO education (2nd, 3rd, or 4th year), as well as a Master's degree preferably in supply chain management, economics, purchasing, or (technical) business administration
• You are available immediately for a minimum of 4 months (longer availability is an advantage)
• Authorized to work in the Netherlands and can commute to our beautiful office in Utrecht
• You are a go-getter and team player, you are also solution-oriented, flexible, and you take initiative
• Finding motivation in process improvements within a retail and supply chain environment
• Possessing good analytical and computer skills, particularly in Excel

Please note that it is possible to combine this internship with an assignment for school, however we require 4 days of working in the field and can then offer 1 day dedicated to research and school work!

What we offer you:

• An internship in an informal and international team
• Internship fee
• Possibility for hybrid work
• 20% discount on the Home & Living assortment
• Daily fresh, attractively priced lunch in our lunchroom with roof terrace
• Room for new ideas and initiatives, regardless of your role
• A fun, informal work atmosphere with great colleagues and fonQy events

Excited? Great! Send your reaction to Marielle van Deelen (Manager Operational Excellence). See you soon!