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The Service Manager for airports in the Benelux is a pivotal role that involves overseeing the management and delivery of all airports service contracts in the region. This includes the management of our on-site service team at Schiphol airport (+- 85 FTE), and the remote service contracts in the region with a strategic focus on Brussels Airport.
The role requires a long-term vision and approach to maintain and enhance customer satisfaction through the delivery of high-quality and innovative services fitting customer needs and the Vanderlande brand.
The Service Manager works closely with our sales and project teams, taking up responsibilities such as negotiating and managing new service models, contract terms, ensuring compliance with service level agreements, and leading initiatives to optimize service delivery.
Additionally, the Service Manager will be expected to identify growth opportunities and develop strategies to expand the company's presence within the Benelux, which requires a good understanding of both the technical aspects and the unique needs of each airport.
Effective stakeholder management, leadership, and a good understanding of the logistics automated material handling industry are essential for success in this role.
Schiphol has been Vanderlande’s business partner for more than 50 years, and as a key customer, pivotal in our company’s strategy. A strong focus on automation and sustainability challenges our teams to continuously improve technical and organizational solutions. Our site-based team of specialists in the field of Asset Management, Process Optimization, and IT Services at Schiphol plays a leading role in tactical initiatives throughout the region.
The Service Manager Benelux will be primarily based at Schiphol airport to lead the site-based team, while reporting into the Service Director for North-East Europe & Türkiye, located in Veghel. Direct reports to the Service Manager Benelux will include the Operations and Maintenance lead, the Performance and Improvement Manager, and Contract Management.
Apart from the local service teams, the Service Manager will directly work together with counterparts from other regions, and Vanderlande departments such as R&D, Global Service Desk, Sales, and Project Management.
Vanderlande is the global market leader for future-proof logistic process automation at airports and in the parcel market. Furthermore, we are also a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.
At Vanderlande, you can develop your career, satisfy your ambitions, aspire to new heights, while enjoying personal growth and thriving on achievement.
In the challenging and responsible position of Service Manager, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international, and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
This position offers a competitive salary range of € 6.900 to € 8.300 per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary, you’ll receive the following secondary benefits:
If the role of Service Manager appeals to you, then please apply now by completing the application form, and uploading your CV and covering letter. For more information, please contact Michelle van der Schoot (Senior Recruiter) at michelle.van.der.schoot@vanderlande.com or call +31 413 49 52 41.
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. Vanderlande’s baggage handling systems move 4.2 billion pieces of luggage around the world per year. Its systems are active in 600 airports including 14 of the world’s top 20.
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