IT Service Administrator

About ENGIE UK ENGIE, one of the biggest energy firms in the world, is a global leader in decarbonisation and committed to delivering the energy transition through the alliance of molecules and electrons. It has been a leader in the UK energy market for more than 20 years. Our team of 1,200 colleagues work across the energy value chain, procuring, producing, storing, transporting, and distributing energy, while providing decarbonisation solutions for regional authorities, companies, and individuals. We’re united by a shared purpose to champion zero carbon energy and positively contribute to the energy transition.

Purpose of the Job

The role of the IT Service Administrator within the UK IT team is to support the UK IT team to conduct general IT service management and procurement activities, ensuring processes follow the correct governance processes, and to produce reports and statistics relating to the overall management and delivery of IT services to its customers across the UK. This role is for 3 months with a possibility of extension.

Key Responsibilities

• Raise purchase order requests ensuring they meet the requirements of the authorisation, and they are coded correctly
• Log and resolve purchase order and invoice queries in a timely manner, ensuring suppliers are kept updated
• Work closely with Finance Teams to understand the effect of the Procurement role and its impact on these areas within the business
• Identify areas for change which will result in a smoother flow of costs processed and liaise with the relevant areas to implement that change

IT Service Management

• Deal with ad-hoc queries and requests from employees regarding IT Service Management
• Run reports and produce KPIs to support T&G UK IT management

General

• Support the administration activities for the wider UK T&G IT team

Qualifications & Experience

• A-levels or equivalent, or suitable experience
• Experience working within a support function providing support to customers and wider functional teams, ideally within an IT environment

Experience of dealing with stakeholders in a customer service and / or delivery setting

Skills

• Ability to understand financial analysis practices, principles, applications, and analytic methods
• Organised and methodical approach to processes, data capture, analysis, and reporting
• Analytical with high degree of accuracy and attention to detail
• Proficient in Microsoft Excel, Word, and Power BI (desirable)
• Work collaboratively as part of a team to identify and solve problems
• Committed to a high standard of performance
• Enthusiastic and committed to the Company’s aims and objectives

What Benefits We Offer?

Flexible Working We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup. Bonus Programme We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards. Life Assurance We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected. Income Protection Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury. Employer Pension Contribution We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement. Healthcare Cash Plan Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries. myENGIE We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem-solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.