Account Manager [Experience & Engineering]

This role is part of our Experience & Engineering business team. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.

JOB PURPOSE

As an Account Manager within our Experience & Engineering team, you obtain and maintain the relationship with our clients. You can build solid and strong relationships, as you are an effective communicator. Someone who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and production ready proposals, to solve the challenges of our clients, today.

KEY RESPONSIBILITIES

• Fully understand our clients’ needs and business objectives. Prioritizing and managing clients’ expectations across all digital projects;
• Drive and deliver flawless client service by maintaining exceptional relationships with key decision makers;
• Effective and efficient (internal) communication to deliver quality and client happiness. Serve as the link of communication between key customers and internal team(s);
• Research and pursue opportunities for client growth;
• Resolve issues and problems that might occur, by being open, transparent and proactive to maintain trust;
• Prepare regular reports of progress and forecasts to internal and external stakeholders.

WHAT WE ARE LOOKING FOR

• 4+ years of digital agency experience and a proven track record of Account Management experience;
• A solid understanding of the overall dynamics of the digital industry and digital product delivery process;
• Understanding how strategy, design, technology and data are essential to deliver impactful and valuable digital products / experiences.
• Strong communication, listening and interpersonal skills in building relationships with professionals of all organizational levels;
• Understanding of the commercial dynamics of a digital agency;
• Someone who is able to “connect-the-dots” across channels and touchpoints internally as externally;
• Solid written and verbal communication skills;
• Working proficiency of English;
• Direct availability to start working in the Netherlands.

WE OFFER

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The choice to work where you are most productive: whether that is in one of our offices, or abroad for 13 weeks a year. Rather work from home? No problem! We’ll provide you with the best of class materials, such as a high-quality laptop, monitor, work phone and the necessary furniture.
• Work anywhere. Choose your ideal workspace: office, abroad for 13 weeks a year, or home. We’ll equip you with everything you need.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.