Service Delivery Lead AVP

Embark on a transformative journey as a Service Delivery Lead Assistant Vice President at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

Skills and Experience

To be successful as a Service Delivery Lead AVP, you should have experience with:

• Excellent knowledge of Excel.
• Knowledge of AML.
• Financial Crime.

Some other highly valued skills may include:

• Capacity Resource management.
• Financial management.

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen strategic thinking, and digital and technology, as well as job-specific technical skills.

Purpose of the Role

To optimise staffing levels, forecasts, scheduling, and workforce allocation through data analysis to enhance the customer experience within the bank's operations.

Accountabilities

• Management of staff optimisation levels, forecasting, and scheduling resources by analysing data, business volume, and trends to support the workforce allocation process.
• Collaboration with teams across the bank to align and integrate workforce management processes and governance.
• Development and implementation of workforce management strategies, processes, and controls to mitigate risks and maintain efficient banking operations.
• Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.
• Identification of industry trends and developments to implement best practice in workforce management services.
• Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
• Development and management of staffing schedules to optimise staffing levels to meet business needs.
• Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.