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Manage a team of 12 direct reports (Team Leader/Manager, Office Assistant, Crew Lead) and 130 indirect reports (approximately 50/50 Groningen and Nijmegen). Ensures customer loyalty by focusing on customer service and direct interaction with the customer, both B2C and B2B. Handles customer requests and transaction demands and provides solutions to complaints received by all channels. Ensures that services and products fit the customer's need and increases the customer value if the opportunity arises. The goal of this role is to build and maintain relationships with colleagues, coach and develop colleagues to reach their full potential. Plus deliver excellent work and foster cooperation and align teams towards VodafoneZiggo's objectives.
Werken als Interimmer bij VodafoneZiggo levert je meer op dan een betaalde factuur:
VodafoneZiggo connects millions of people and organizations. We believe in creating progress and enjoyment with every connection, every day. We want to encourage positive change with 8,000 colleagues. This is not an easy task. And that’s what makes it so much fun. The world of digital communication is fascinating. There are endless possibilities and expectations. This requires people who feel comfortable with complex questions. Who are happy to take on any challenge.
Enjoy the challenge!
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