Fulfilment Manager 30-38,5h/w - IKEA Linz-Haid

Job Opportunity at IKEA

At IKEA, we create a diverse work environment with over 200 different jobs and work areas. Every day is unique, but one thing remains constant: a job with us is more than just a job. Join Annecatrien and her team of six Department Heads at Store Linz-Haid to ensure a great shopping experience for our customers.

Key Responsibilities

Customer Fulfilment (CFF) plays a crucial role in making IKEA multichannel retailing a reality, providing seamless shopping experiences with great quality across all touchpoints. As a member of the store management team, you'll steer the store towards growth and sustainable profitability by:

• Leading, coaching, developing, and inspiring a high-performing fulfilment team within the market, working closely with the Commercial team and Market Management team.
• Securing high customer and co-worker satisfaction at the lowest possible cost within an omnichannel scope for good availability, sustainability, and customer order fulfilment.
• Ensuring excellence in fulfilment operations with a focus on retail foundation, service execution, quality, and productivity improvements as well as cost optimization.
• Creating a safe and secure working environment, ensuring compliance with relevant Standard Operating Procedures through the implementation of new operational processes, technologies, and ways of working.

Desired Skills and Experience

• University degree in Economics, Logistics, Supply Chain Management or relevant experience and proven performance in logistics/commercial/supply chain management.
• 3-5 years of working experience in a management position, preferably in distribution, retail, logistics, or similar fields.
• Strong analytical skills to understand budgets, costs, and key performance measurements used to plan, follow up, and steer the business, along with a proven record of meeting agreed budgets and goals.
• Fluency in English, both written and verbal. German skills are a plus.

What We Offer

We welcome all applications, especially from people with disabilities and those from different ethnic backgrounds. Please apply online and remember to attach your motivation letter. We believe a good motivation letter often says much more about you than many degrees.

We would like to inform you that our selection process starts even before the job advertisement is closed. Once a suitable candidate is found, the selection process will end, and further applications cannot be considered.

If you want to be a part of something big, we are excited to get to know you soon.