Client Account – and Oversight Officer Custody

We are looking for a Client Account – and Oversight Officer Custody for our Custody & Clearing Services department, that is situated within the Securities Services business line of BNP Paribas SA Amsterdam Branch.

BNP Paribas in the Netherlands: Combining the strength of an international presence and local know-how.

The BNP Paribas Group has a long history in the Netherlands. Its experienced bankers serve as a single point of contact for clients to access BNP Paribas’ global product offering and extensive international network. BNP Paribas’ Dutch team is able, with the help of our specialized business lines, to present a comprehensive and tailored offer to our clients. The Group’s wide scale of value-added products and innovative solutions ranges from pure lending to highly structured transactions, from leasing to asset management. It offers access to domestic market knowledge combined with global expertise via our worldwide specialized resources.

BNP Paribas Corporate and Institutional Banking (CIB) is part of the Group and a globally recognized leader in offering specialized solutions to corporate and institutional clients in the field of capital markets, securities services, financing, treasury and advisory. CIB also functions as a bridge between corporate and institutional clients. Sustainability, digital transformation and a focus on long-term relationships with our customers are at the heart of CIB’s strategy.

Securities Services assists her clients around the world and offers them a unified service range of all asset classes. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

The position you’re applying for/Your new role

The Client Account - and Oversight Officer Custody is situated within Securities Services Netherlands in Amsterdam in the Banking Services Operations team. In the role you will report to the Head of Banking Services Operations and be part of the Client Delivery Business Line. Major interaction is with the local Investment Services Team, Operational & Permanent Control, many international teams within operational BNPP teams abroad and our clients.

You are the driving force for ensuring and overseeing the delivery on the promise for our clients, who are invested globally. You discover and communicate development needs, act as point of escalation and manage a close collaboration with processing teams in different jurisdictions.

Your responsibilities

• Monitor the service delivery seeking for high quality in line with the client SLA
• Understand the clients’ specifics and respective SLA in detail
• Contribute to the Service reviews with clients
• Act for allocated clients as the second line of escalation
• Act with responsibility for avoid risks for the clients and the Bank
• Run operational client facing activities and overarching queries handling from existing clients, delivering support to develop the best possible sustainable solution
• Work closely with the BSO team and colleagues from other departments locally, centrally and in the International Operational Hubs
• Contribute to the creation, maintenance and execution of a secure and efficient oversight function for outsourced or nearshored Banking Services
• Run the internal BSO outsourcing oversight meetings, ensure clear documentation
• Represent CIB2S Netherlands Banking Services Operations with clients and in global relevant committees.

We offer

• Competitive compensation including 13th month and holiday allowance
• Participation in the discretionary bonus scheme
• Contribution to your pension (full employer contribution)
• Home working (50%)
• A net home working allowance plus internet allowance
• 28 + 1 holidays per year and the possibility to buy holiday hours
• Great colleagues in international environment
• A pleasant working atmosphere

Who are you

• Bachelor or University degree in Economics, Financial Management, Business Administration
• Custody background (+3 years), ideally with experience in the Dutch Institutional Market
• Strong analytical skills, commercial acumen and change agent attitude
• Advanced MS Excel skills and good general IT skills
• Native Dutch and fluent in English, both verbally and written
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• Proven ability to work within an integrated international Banking model

Job related competencies:

• Ability to work autonomously, influencing and inspiring teams and clients
• Proven accountability, striving for excellence in service management
• You're analytical, accurate and able to work with tight deadlines.
• You are flexible and able to work with changing priorities, you have a hands-on mentality and a focus on achieving goals.
• You are able to report and advise orally and in writing clearly, correctly and effectively, both in Dutch and in English.