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Gateway Agent

Posted 17 Jul 2024
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Work experience
1 to 3 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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The Gateway Agent is responsible for managing and operating the shipment lifecycle for their assigned consolidations. They are a key contact and an expert in ensuring all requests and requirements are met and answered accurately and timely. This position consists of preparation, distribution, and maintenance of all documents for various geographical regions. They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. This is accomplished through a commitment to exceptional customer service and operational excellence.

Responsibilities:

  • Maintain Operational Excellence:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
  • Initiate, prepare, process and assemble all required documentation for air, LCL or FCL shipments
  • Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner
  • Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
  • Execute/coordinate tasks on the shipments to meet all SOP requirements, including submission of SLI’s to carriers, ocean export bills of lading, updates on shipments, processing pre-alerts, tracking of shipments, invoicing, etc.
  • Create, maintain, and update shipments in Navisphere, ensuring accurate data
  • Ensure a high-level of data integrity on the master level of a consolidation, including routing, eManifest status, master level INCOterms and documen
  • Facilitate Relationships:
  • Communicate clearly both internally and externally, timely and effectively with overseas offices, agents, customers and outside vendors to ensure a smooth flow of the shipment
  • Promote a positive working relationship for all team members
  • Other Activities:
  • Work according to CHR, local and global laws, regulations and procedures
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

  • High school diploma or GED
  • Minimum 1-3 years of Global Forwarding experience
  • Proficient in Microsoft Office Suite of programs

Preferred Qualifications:

  • Associate or bachelor’s degree from an accredited college or university in a related field
  • 2-4 years of gateway or shipment consolidations experience
  • Excellent communication, prioritization, and multi-tasking skills
  • Excellent customer service skills and follow up to be utilized with customers and the network
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven office environment
  • Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.

Why Do You Belong at C.H. Robinson?


C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.


At C.H. Robinson, we believe in accelerating global trade to drive the world’s economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world’s largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In…


At C.H. Robinson, we believe in accelerating global trade to drive the world’s economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world’s largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ.

Logistics
Amsterdam
15,000 employees