Software Engineering Specialist

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Responsibilities

• Delivers the engineering strategy in ensuring the engineering organisation's ability to deliver high quality on time and on budget and implementing means of bringing measurability as well as predictability to the engineering organisation's capabilities
• Executes complex technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation
• Resolves complex and strategic issues using advanced technical knowledge, across wider industry and/or specific sectors, and develops bespoke or leading edge, technically complex solutions (e.g., relating to new, un-tested technology and/or large-scale impact of products)
• Executes and contributes to the development of the ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams
• Executes engineering and operational excellence initiatives, implementing metrics and process for regular assessment and improvement
• Drives an engineering culture that fosters innovation and creativity while delivering high quality products with predictability and reliability
• Writes, tests and reviews code, refining and rewriting as necessary independently and communicates to engineering professionals and colleagues involved in the project
• Solves complex and escalated aspects of a project, performing coding, debugging, testing and troubleshooting when necessary
• Plays a positive contributor role in the software engineering organisation, implementing the technical vision and the pursuit of innovations regarding new technologies, platforms and applications
• Evaluates, implements and maintains high-quality tools and complex automation processes to support continuous delivery and developer productivity
• Implements new architectures, standards, and methods for large-scale enterprise systems
• Researches, designs and writes new software and performs deep dive data analysis, to identify issues and implement ways to improve working processes within the area of software engineering responsibility, such as avoiding and reducing technical debt

Skills

• Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
• Lead as the main technical specialist, collaborating with colleagues, stakeholders, and partners to align designs with Solution Design Authority principles
• Manage risks, and dependencies for new business opportunities and colleague requests
• Exceptional communication and interpersonal skills, with a focus on building positive relationships with colleagues and stakeholders
• Bachelor's degree in Information Technology, Computer Science, or a related field; preferred.
• Experience of building solutions on Virtual Agents
• Excellent problem-solving skills and the ability to analyze complex technical issues.
• Strong communication and interpersonal skills for effective collaboration with diverse teams.
• Knowledge of emerging technologies and the ServiceNow roadmap to develop and deliver innovative digital solutions

Experience

• Proven experience in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements.
• Experience in building applications from scratch.
• Experience in working with ServiceNow platform, notably the ITSM, HRSD and SecOps products; Agile tools like JIRA, Confluence etc.
• Experience of identifying risks, impact, mitigation, and problem-solving in enterprise network solutions.
• Demonstrable ability in identifying growth opportunities and developing actionable strategies with measurable business impact.
• Proven experience in IT, with at least 3 years in a supervisory or managerial capacity

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.