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Head Concierge

Posted 11 Jul 2024
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Work experience
0 to 7 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
Dutch (Fluent)

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Company Description


Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.


Job Description


Summary:
At the pinnacle of hospitality excellence, the Head Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Dubai’s vibrant dining scene, hotel amenities, and local attractions, the Head Concierge crafts bespoke itineraries and recommendations that elevate each guest’s visit to extraordinary heights.

Responsibilities:

  • Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.
  • Support associates in delivering top-tier customer service across all touchpoints.
  • Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.
  • Optimize staffing levels for peak efficiency and guest satisfaction.
  • Maintain impeccable presentation of luggage rooms and hotel assets.
  • Engage with guests during peak times, promptly addressing their needs in public areas.
  • Review guest feedback with associates to foster continuous improvement.
  • Conduct training sessions to refine guest interactions and service excellence.
  • Promote hotel amenities and uphold lobby cleanliness and orderliness.
  • Develop efficient work schedules aligned with occupancy forecasts.
  • Ensure high standards of appearance, punctuality, and performance among team members.
  • Supervise the Concierge team to ensure consistent delivery of exceptional service.
  • Address guest concerns promptly, collaborating with department heads and management.
  • Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.
  • Provide comprehensive information on hotel services and local attractions.

Qualifications


About You:

  • Proven leadership in luxury hospitality, preferably in elite environments.
  • Exemplary organizational prowess and refined communication skills.
  • Proficiency in luxury hotel operations and management software.
  • Bachelor's degree in Hospitality Management or equivalent experience preferred.

Additional Information


We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

Accor Hotels is toonaangevend in de wereld: we zijn marktleider in Europa en met tienduizenden medewerkers en duizenden hotels aanwezig over de hele wereld. Ook in Nederland kunnen onze gasten overnachten in een trendy ibis Budget-hotel of baden in de luxe van Sofitel. Alle merken hebben een eigen prijsbeleid, productlijn, serviceniveau en een eigen identiteit. En ondanks dat we dus een van de grootste hotelketens ter wereld zijn, zorgen onze mensen ervoor dat elk Accor Hotel uniek is.

Leisure, Travel & Tourism
Schiphol
160,000 employees