Head Butler

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

Summary:
Oversees the meticulous operations of the Butler department, ensuring unparalleled luxury and strategic planning.

Responsibilities:

• Conduct daily briefings to disseminate essential information to team members.
• Direct and delegate tasks among the Butler team with an emphasis on flawless execution.
• Coordinate with other departments to uphold the pinnacle of service standards.
• Regularly inspect guest areas to maintain opulent service and cater to refined preferences.
• Monitor and optimize guest supply consumption and elevate bespoke service opportunities.
• Enforce stringent adherence to bespoke service standards and elite procedures.
• Curate and cultivate a team of Butler professionals through discerning recruitment, selective mentorship, and precise performance reviews.
• Develop bespoke weekly schedules and oversee opulent payroll management.
• Host exclusive monthly meetings to address and refine service protocols.
• Maintain an expert command of luxurious safety protocols and participate in exclusive briefings.
• Uphold impeccable personal appearance and hygiene standards.
• Foster exquisite collaborations with esteemed hotel personnel and maintain consummate service knowledge.

Qualifications

About You:

• Proven leadership in luxury hospitality, preferably in elite environments.
• Exemplary organizational prowess and refined communication skills.
• Proficiency in luxury hotel operations and management software.
• Bachelor's degree in Hospitality Management or equivalent experience preferred.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.