Night Manager

Company Description

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

Summary:
As Night Manager, you lead the nocturnal operations of our exclusive luxury property with precision and elegance. Your role ensures impeccable guest experiences and upholds our standards of excellence throughout the night.

Responsibilities:

• Oversee night operations, including guest services, security, and team management.
• Ensure guest safety and security during nighttime hours.
• Manage front desk operations, handling check-ins, check-outs, and guest inquiries.
• Respond promptly to guest requests and emergencies, delivering seamless solutions.
• Monitor and address maintenance and operational issues efficiently.
• Coordinate with departments to meet guest needs and maintain facilities.
• Conduct nightly inspections to uphold cleanliness and presentation standards.
• Prepare and distribute daily reports summarizing night activities and incidents.
• Assist with administrative tasks such as payroll and scheduling.
• Provide guidance to night staff, ensuring adherence to hotel standards.
• Resolve guest issues courteously, maintaining our commitment to exceptional service.
• Perform night audit procedures with accuracy and attention to detail.
• Collaborate with management to enhance operational efficiency and guest satisfaction.
• Stay informed about hotel events, promotions, and local attractions for guest assistance.

Qualifications

About You:

• Proven leadership in luxury hospitality, preferably in elite environments.
• Exemplary organizational prowess and refined communication skills.
• Proficiency in luxury hotel operations and management software.
• Bachelor's degree in Hospitality Management or equivalent experience preferred.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.