Digital Experience & Ops Executive

BE A PART OF A REVOLUTIONARY CHANGE At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Digital at PMI is dynamic, diverse and disruptive. Join us and you can bring new ideas to life in a truly global function at the creative core of our business. The smoke-free revolution means we’re rebuilding everything from the ground up. You’ll feel like you’re working in a start-up here – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. It’s challenging, fast-paced and highly collaborative – if you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. TERMS OF EMPLOYMENT - Contract Type: Permanent - Work location: Philip Morris Korea, 10, Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul, Korea YOUR ‘DAY TO DAY’ - Deliver all digital owned media channels user experiences (web, mobile, ecommerce, owned social) - which constitute all our digital destinations and capabilities. Leverage on expertise in user experience design, information architecture, digital design, Digital Content (in partnership Brand & Content team), Service Design (in partnership with Consumer Experience and IT team), Development (in partnership with IT team and vendors), Testing, Deployment and Measurement / Insight / Reporting. Display and utilize strong understanding of importance of personalization, programmable owned media, and performance marketing. Deploy brand/e-Commerce campaigns and content to maximize traffic and conversion in collaboration with internal stakeholders - As a digital media subject matter expert, deliver Digital Owned Media expertise to the business by effectively translating customer needs into full digital experience (e.g.  designing the mechanics of websites or applications, building sitemaps, visual design and navigation panes, creating storyboards or process flowcharts to aid in content design, streamline sales processes and work on the visual appearance of our owned digital assets). Lead front-end planning and development for .COM capability building.  - Responsible for conducting tests to ensure all features are functional, as well as analyzing traffic patterns and identify optimization opportunities once live. Inspire peers and colleagues to become disruptive innovators. Engage with digital partners and suppliers to support our goals. - Support the operations of e-Commerce system (e.g. system hotfix, function release, etc.) and continuously drive enhancement of user experience and sales performance on both system and campaign capability and efficiency  - Embed new ways of working to ensure all new projects and tasks follow a structured methodology. Purpose being to effectively discover, define, design, deliver, deploy and create data to power insight and optimization for our digital owned media activities. Ensure the output achieves our overall digital strategy and commercial objectives and KPIs. WHO WE’RE LOOKING FOR - University bachelor’s degree, preferably in a related field - Proficient English in business level (verbal and written;) is a must. - Service design experience on owned eCommerce platform. - 5+ years of experience with at least 3 years of experience in planning B2C e-commerce services - Ability to drive design process end to end from deriving insights, creating user journeys, wireframing to UI/UX designs. - Ability to skillfully use collaborative software such as Figma, JIRA, or Confluence. - Knowledge in front-end and ability to troubleshoot and analyze websites using HTML5, CSS and comparable languages (e.g. JavaScript, SQL) - Positive mindset with ‘Can do’ spirit - Experience working with Global Headquarters, and headquarters experience - Self-motivated and comfortable in a fast-moving organization - Ability to work directly with both backend and frontend developers to ensure smooth implementation of services - Google Analytics Skills: Familiarity with Google Analytics tools and data analysis - Documentation Proficiency: Ability to create and manage documentation using tools like PowerPoint, Word, and Excel - Attention to Detail: Being meticulous and thorough in work - Effective Communication: Able to collaborate with local and global stakeholders WHAT WE OFFER Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: - Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. - Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. - Be able to work in flexible work schedule (half-day Fridays), and receive competitive compensation & benefits including Group life and accident insurance, Welfare card etc. HOW TO APPLY - Go PMI career site, "www.pmi.com/careers" and set ‘South Korea’ and search for the job - Click ‘Apply Now’ button and ‘Upload a File’ for new applicants - Upload your English Resume either in Word or PDF format (merge your files into one file named as your English name, i.e., CV Gildong Hong) - !MANDATORY! A portfolio demonstrating your work in at least 1 B2C service that has been released to market, including understanding of target users, project documentation, KPI setting, and measurement. - Fill in basic information such as employment and education - Create password and submit application