Internship IT Support

Job description

During your internship at Software Improvement Group (SIG), you will gain valuable insight into the operations of the IT Support team. You will work closely with the team to set up devices for new hires and learn how to troubleshoot application issues. Additionally, you will develop expertise in Mobile Device Management and the automation of deploying and managing Apple devices. This experience will provide you with a comprehensive understanding of the daily operations of IT Support teams and enhance your troubleshooting skills.

Software Improvement Group (SIG) empowers organizations to enhance their software quality and security through deep source code analysis. Its software assurance platform, Sigrid, enables partners to improve the software applications of their clients, helping ensure software is a driver of success rather than a source of risk.

• Preparing and configuring Apple macOS and iOS devices for SIG's new hires
• Learning about the management and monitoring systems of meeting rooms
• Assisting employees with hands-on support and questions
• Learning about Apple Mobile Device Management and hardware inventory
• Gaining insight into enterprise network management and Wi-Fi standards
• Assisting with user account provisioning and application license management

Activities

• Gain SIG expertise and learn about SIG offerings
• Sharing knowledge within your team and acting as a coach and training partner
• Contribute to the automation of management processes
• Oversee user access to specific applications

What benefits do you receive?

You will undergo comprehensive training in SIG's exclusive toolsets and methodologies. SIG will also assist you in achieving your goals through ongoing professional development and regular career progression sessions.

Job requirements

• Willingness to learn and strong communication skills
• Provide customer-centric, hands-on support for SIG's employees
• Expected to be present at the SIG office in person for three days a week
• Fluent in English, both spoken and written
• General knowledge of Apple devices
• Basic understanding of Network Management
• Proactive mindset