Regional IT Support Engineer Hoogeveen / Heerenveen /Leeuwarden

The Regional IT Support Engineer supports Trivium locations in the assigned region and serves as the first IT contact for local user questions, covering both IT and OT topics. Primary tasks include providing support, assisting users, supporting business processes through IT, and delivering IT services in accordance with company policies and guidelines. The Regional IT Support Engineer also works actively with central infrastructure, application, and security teams as needed. In addition to regional responsibilities, this role contributes to and advocates Trivium Enterprise Architecture as well as Information Security Principles.

Role Description

The regional IT engineer looks after all Trivium locations in his/her respective region. The Regional IT engineer is the first point of IT contact for all local user questions, both IT and OT related.

Key Responsibilities

• Responsible for providing first and second level support and continuous improvement of IT and OT services.
• Provide general IT support and serve as a single point of contact for multiple locations and users.
• Monitor and maintain computer systems.
• Act as a key contributor to ensure successful deployment of onsite IT projects.
• Troubleshoot problems and, as needed, coordinate or assist in remediation activities.
• Act as IT contact for communication between the regional users/location and other IT functions.

Key Qualifications

• Good understanding of IT infrastructure technologies and principles, including network topologies and technologies, servers and applications, and onsite setup.
• Broad knowledge of supporting Microsoft and its interconnection products, including Office 365, OneDrive, Windows 10, Windows 11, Active Directory, Server 2012-2022, remote desktop, terminal server, and virtualization.
• Excellent knowledge in supporting hardware, including laptops, desktops, mobile phones, and printers.
• Working knowledge of Active Directory and Entra-ID.
• Broad knowledge of technical best practices to plan and deploy new solutions.

What We Offer

• Start-up mentality with over 100 years of experience.
• A hands-on company where sustainability matters.
• Global working environment.
• Lean team with knowledgeable and supportive colleagues.
• Room to be creative, try new things, and push the envelope.
• Winning mentality.

Education & Training

• Relevant degree and excellent educational record, with relevant domain certifications.
• Educational background and experience in IT/OT, Security, and Solution Engineering in enterprise environments.
• Strong Dutch and English verbal and written presentation skills.
• Strong skills in stakeholder management, influencing, and communication.
• Requirements management and development.
• A valid driver's license and ability to travel to all sites within the region when required.

Experience

• 3+ years of relevant industry experience, preferably with a focus on manufacturing environments and systems.
• Experience working in an IT ticketing system such as Fresh Service or ServiceNow is preferred.
• Ability to work in a collaborative global team.
• Natural problem solver with the ability to prioritize tasks under pressure.