Senior Crew Travel Manager

In deze rol als Senior Crew Travel Manager ben je verantwoordelijk voor het efficiënt en kosteneffectief organiseren van reisarrangementen voor crew binnen de vijf TUI Airlines (TUI Airways - UK, TUIfly Nordic - SE, TUIfly Belgium - BE, TUIfly Germany - DE, en TUIfly Netherlands - NL). Je borgt naleving van bedrijfsbeleid, wettelijke vereisten en operationele behoeften. Daarnaast zorg je voor naadloze coördinatie van reislogistiek om de operationele betrouwbaarheid van de airline te ondersteunen, en houd je toezicht op TUI Airline-gerelateerde business- en leisure travel. Je geeft leiding aan een dedicated team dat hoogwaardige service levert tegen optimale leveringskosten.

We bekijken deze kans graag op basis van een hybride werkmodel met minimaal 2–3 dagen per week op kantoor (of volgens lokale aanwezigheidseisen, afhankelijk van wat hoger is). Reizen wordt verwacht: minimaal één keer per maand naar één of meerdere Europese TUI Airline-kantoorlocaties.

ABOUT THE ROLE

• Develop and implement crew travel strategies that align with the airline's operational and financial objectives
• Steer the Hotel Procurement Team Lead to negotiate favorable contracts with travel vendors, including hotels, transportation providers, and airlines
• Manage the crew travel budget (incl ECP’s), working closely with finance business partners ensuring cost-effective solutions without compromising service quality and adhering to local agreements
• Ensure robust processes for all crew travel bookings, including flights, accommodation, and transport & enduring efficient execution
• Manage travel-related issues promptly to minimise disruption to operations
• Monitor and report key performance indicators (KPIs) related to crew travel efficiency, cost, and satisfaction
• Ensure robust processes for business & leisure travel across TUI airline where required, including the management of wider scale transformation projects linked to this area delivering improvements & future ways of working
• Act as SME and primary point of contact for all crew travel related queries and attend all required union/social partner meetings
• Collaborate with Manpower Demand and Centralized Training Planning teams to source and manage correct volume requirements
• Responsible for all crew travel delivery in the operational 72hrs window, including last minute changes, additional requirements and irregularities for all TUI Airlines travel arrangements

ABOUT YOU

• Strong analytical mindset to monitor and optimize travel costs, analyze key performance indicators (KPIs), and ensure operational efficiency
• Significant experience in travel management, with proven ability in a managerial or supervisory role, ideally in the aviation industry
• Knowledge of Crew Travel management is highly desirable - suitable industries may include aviation, rail, maritime or offshore for instance
• Proficiency in English (written and spoken) is essential; knowledge of additional languages relevant to the airline’s network (e.g German, French, Dutch or Spanish) is an advantage
• Proven track record in managing supplier relationships, negotiating contracts, and monitoring service levels for cost control and quality assurance
• Exceptional verbal and written communication skills, including the ability to prepare clear reports and presentations for senior management
• International travel will be required due to co-located team
• Previous experience working with unions & workers councils would be advantageous

SECURITY CLEARANCE STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).