Senior Platform Operations Specialist

Are you passionate about ensuring the reliable operation of customer data platforms? Join our Customer Data Management & Operations team to help maintain and optimise TUI's critical customer data infrastructure across our global markets.

About our offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About the job

• You'll monitor and maintain the operational performance of customer data platforms, ensuring system stability, health, availability, and optimal performance across our global markets.
• You’ll design, build, and maintain operational dashboards using Tableau, Datadog, or equivalent BI/observability tools, leveraging data from Snowflake to enable effective operational monitoring.
• You'll investigate and resolve platform incidents and issues, working collaboratively with technology teams to implement solutions and restore normal operations.
• You'll implement and manage platform changes and releases, ensuring proper testing, validation, and deployment with minimal disruption to business operations.
• You'll support data processing activities, including monitoring data loads, extracts, and batch processes to ensure timely and accurate execution.
• You'll implement security and access controls for customer data platforms, ensuring appropriate user permissions and compliance with security policies.

About you

• Experience in IT operations, platform support, or similar roles, with knowledge of IT service management principles and practices.
• Hands-on experience building and maintaining dashboards in Tableau, Datadog, or equivalent analytics and monitoring platforms, with a strong understanding of operational KPI design.
• Comfortable working with system monitoring tools and troubleshooting complex technical issues.
• Understanding of data processing concepts and security management to maintain robust platform operations.
• Strong SQL proficiency, including complex joins, aggregations, CTEs, data validation queries, and performance optimisation.
• Strong problem-solving and analytical thinking, with meticulous attention to detail and commitment to quality.
• Strong communication and collaboration skills to work effectively in cross-functional environments with various stakeholders across the organisation.