sales director - account management lead

In this role, you’ll lead and develop citizenM’s Account Manager Team, focusing on corporate sales efforts, business development, and establishing strong corporate relationships across all regions for our mid-size account portfolio.

Key Responsibilities

• Lead, inspire and motivate the account manager team towards ambitious sales goals.
• Plan and execute frequent sales trips across Europe/US for sales activities in the locations where the Account Managers are based.
• Key account management: demonstrate account penetration and deliver on revenue targets and growth plans.
• Attend industry fairs and events and provide ROI analysis on attendance to ensure a successful outcome.
• Analyze performance metrics and market trends to guide strategic account decisions in collaboration with the Account Manager team.
• Use exceptional negotiation skills for complex account negotiations, leveraging internal and external stakeholders.
• Monitor corporate portfolio results of the account management team and implement tactics to maintain and grow a healthy account database.
• Act as a GSO relationship management expert, with emphasis on supporting the Account Managers to develop those skills.
• Maintain the CRM system up-to-date to support account management activities and reporting accuracy.
• This role comes with frequent travel. Monthly/bi-monthly travel required to EU locations and twice a year travel to the US in order to collaborate with your team.

Qualifications / skills

• Solid experience within commercial hotel sales.
• Proven track record of successfully leading international sales teams.
• Established network of hospitality decision makers globally.
• Experience with GSO relationship management from key hospitality brands like Marriott, IHG etc.
• High level data proficiency and expert level CRM activity management.
• Strong organisational and time-management abilities, while maintaining a high level of structure and attention to detail.
• Fluent in written and spoken English.
• Ambitious: strongly wants to succeed.
• Assertive: outgoing and confident.
• Flexible: ready and able to change and adapt to different circumstances.

What's in it for you?

• Personal and professional development opportunities and programs.
• Latest tech devices and all the tools you need to be successful in your role.
• Commuting travel costs covered (by car or public transport).
• Flexible public holidays.
• Employee assistance program.
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats).

About citizenM

citizenM is an affordable luxury hotel chain for mobile citizens of the world. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.