Copy Quality Specialist

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Copy Quality Specialist to join our mission to bring the world more ways to culture.

Team Summary

The Copy Quality Team ensures all copy used in Tiqets products, websites, apps and other channels meet set quality standards. The Copy Quality Team provides expert guidance on copy creation, management, and localisation, ensuring accuracy, consistency, and quality across all related domains while collaborating closely with internal and external stakeholders to improve processes, tools, and overall efficiency within the Operations Department.

Function Summary

The Copy Quality Specialist provides content expertise in English and is responsible for setting content quality guidelines, managing content production (Product, B2B, UX, etc.) with the Team Lead, and ensuring content quality aligns with organizational standards. This includes providing feedback, and managing and improving content production tools.

What you will do

• Write, edit, and proofread content following Tiqets style guidelines

• Maintain copy quality standards when onboarding and maintaining products and experiences and use metrics to track content quality

• Protect copy creation standards and output for high-impact projects

• Adhere to guidelines and best practices, evaluating and improving workflow processes

• Collaborate with Operations and adjacent teams on small/medium-scale strategic projects, balancing content quality, efficiency, and scalability

• Support the Copy Quality Team to implement new AI technologies to improve efficiency

• Provide feedback for others on the Copy Quality Team, outsourced partners, and those who work with AI tools to produce content within the company

• Align with teams and provide copy support for high-priority projects determined by the company

• Manage and optimize tools to enhance copy creation processes

• Identify and investigate potential copy-related issues and propose data-informed solutions to streamline content processes at Tiqets

What we're looking for

• Native-level fluency in English with masterful writing, editing and proofreading skills in English

• 2+ years of professional experience as a content quality specialist role

• Solid grasp of SEO best practices

• Experience with AI prompting and testing to produce content

• Experience with project management tools like JIRA, Kustomer, Confluence

• Data curious. Experience with data analysis tools like Google Analytics and Looker

• Living in the Netherlands

Perks & Benefits at Tiqets

• Energetic, international work environment

• Bright, welcoming office located in the centre of Amsterdam

• Annual company getaway to undisclosed location

• Mental health support through our partnership with OpenUp

• Daily fresh lunch buffet provided by Join Programs

• Sports activities: free gym, running sessions, boot-camp, football, climbing and more

• Fun, sociable company events in and out of the office

• 20% employee discount code to explore great museums/venues worldwide

• Pension contribution and travel compensation