Manager Financial Services Transformation

At Deloitte, you will lead transformative projects in banking and insurance to enhance customer experiences and operational efficiency through innovative digital solutions.

What impact will you make?

As Manager - Financial Services Transformation, you will drive digital innovation to revolutionize customer experiences and improve operational efficiency. Within six months, you will have delivered tangible results – reaching significant implementation milestones at a strategic account or developing strategic visions within 2 customer domains in the financial services sector. By leveraging CRM strategies and IT solutions, you'll align business goals with cutting-edge technologies, fostering stronger client relationships and enhancing overall market competitiveness.

How do you do this?

• Take a leading role in establishing digital and CRM expertise in the financial services domain
• Set up, design, and deliver CRM projects/products with international, cross-functional teams
• Advise, support, and facilitate financial services customers in sales and service business processes
• Ensure our portfolio of projects aligns with strategic goals and adapt our propositions to changing market conditions
• Integrate innovative CRM and IT solutions like Salesforce and Microsoft Dynamics, supporting implementation projects with a team
• Foster strong client relationships to drive strategic engagement and commercial success

You will report to the Director and Partner of the Sales and Service Practice within the Financial Services Industry, with a strong focus on personal development and leading junior team members.

What’s in it for you?

• A profit-sharing bonus, on top of your fixed salary
• An overtime arrangement that allows you to receive compensation for overtime
• Great growth opportunities, depending on your ambitions and performance
• A development program that helps you keep growing
• Flexible working hours and the opportunity to work from home
• 26 days of paid holiday annually, and the opportunity to purchase 15 additional holiday days annually
• The opportunity to take a month of unpaid leave once annually
• The possibility to go on sabbatical for at least 2 months
• A good mobility scheme: choice between a company car with a fuel pass for Europe or the Mobility+ option or a gross cash option with which you arrange all your own transport or a public transport annual subscription
• An iPhone, which is also for personal use
• A laptop with a 4G connection
• A good pension scheme
• An opportunity to take part in our collective health insurance scheme
• An opportunity to benefit from tax-efficient facilities, such as company fitness and a bicycle scheme

Qualifications

• A minimum of 7 years of experience in managing complex digital transformations, especially in sales and service processes and the CRM domain in financial services
• Thorough understanding of core business drivers and processes within financial services firms
• A robust Dutch network in financial services firms
• Multiple years of project or consultancy experience as an internal or external consultant or manager, with the ability to manage and lead high-performing teams