Account Analytics Senior Manager (Kroger)

Account Analytics Senior Manager (Kroger)

Reports to: Account Director (Hair Color/Care)

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.

What You Will Do:

Leverage data & analytics to support account decision making and identify areas of opportunity or concern. Collaborate with both internal and external cross-functional teams for continued success for CPD brand and categories at Kroger.

Core Responsibilities

• Understand how to utilize available data, platforms, and reporting dashboards. (For example: Nielsen, PowerBi, and Kroger’s data suite 84.51/Stratum)
• Understand account strategy, brand visions, and category priorities to inform broader analyses to unlock customer success.
• Analyze and interpret data to present strategic recommendations around macro trends, beauty industry insights, consumer behavior, product sales performance, promotional effectiveness, planogram productivity, in-store event ROIs, online vs. offline performance, new item projections etc. to inform sales strategies.
• Support customer conversation with data-driven insights. (For example: CPD Innovation Planning, Account Review, Quarterly JBP Meetings)
• Demonstrate high-impact presentation skills by weaving authentic storytelling into business cases, effectively aligning stakeholders with a clear vision
• Strong skills to collaborate with cross-functional teams
• Drive collaborative forecasting efforts with Account Managers to anticipate category and brand growth; leverage insights to identify potential risks and opportunities, delivering high-impact recommendations for long-term projections
• Lead monthly data-driven share outs and customer deep dives to key stakeholders to influence strategy. (For example: BAL, Supply Chain, Category Development, Merchandising, E-Commerce).

Receives Input From

• Account management – key customer focus areas / concerns to ensure sales analytics team has appropriate customer context
• Central data – supports data and dashboard requests to enable prioritized account analyses
• Retailer – guiding principles and guardrails for data analytics, category recommendations, and strategy

Provides Input to

• Account management – account analytics share key insights and opportunities to support broader decision-making
• Account Merchandising – partners closely with account merchandising teams to provide insight into planogram decisions (expansion/exit, tray analysis, etc.)
• Central data – account analytics partners closely with central data to identify key KPIs to track and requirements for reporting dashboards
• Retailer – account analytics provides on-going analytical support, key insights, and trend monitoring to influence short-term and long-term strategies

What We Are Looking For:

• Minimum 3 years’ experience in a customer-facing role
• Self-starter with strong analytic and leadership skills, data accuracy and curiosity, and ability to create stories from data to influence internal/external stakeholders
• Proven knowledge of customer and retail strategies, as well as competitors
• Knowledge and curiosity to learn beauty and personal care, specifically for given category

As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs