(Senior) Manager | Consumer – Operations & Solutions

As a Senior Manager | Consumer – Operations & Solutions, you lead multidisciplinary Deloitte teams to deliver value to our clients throughout the entire transformation lifecycle. This role is based in Amsterdam.

Can you architect and (re-)engineer businesses to capture the growing value of AI-enabled opportunities? Join our Operations, Industry and Domain Solutions team at Deloitte.

In this key role, you’ll bring together technology and transformation services for Consumer Business clients, with a focus on growing the Deloitte Private market segment by serving large privately owned and family-owned businesses, as well as private equity-owned businesses.
You’ll help clients shape and deliver new business models and transform the processes that make them work.

Technology & Transformation

Benefits

• Je deelt bij ons mee in de winst, boven op een vast salaris.
• Altijd blijven groeien met ons development program.
• Vergoeding om je thuiswerkplek op een ergonomisch verantwoorde manier in te richten én een internetvergoeding.
• Parttime (32 uur) of fulltime (40) werken.
• Flexibele werktijden en hybride werken, afgestemd op je team en je klantverplichtingen.
• 26 vakantiedagen per jaar bij een fulltime dienstverband en de mogelijkheid om extra dagen in te kopen.
• Een goede mobiliteitsregeling: de keuze uit verschillende opties zoals een leaseauto, reizen met het OV, een cash budget of een combinatie daarvan.
• Een laptop en iPhone. De iPhone mag je ook privé gebruiken.
• Een pensioenregeling waarbij je eigen bijdrage slechts 2% is.
• Mogelijkheid om deel te nemen aan de collectieve zorgkostenregeling.
• Fiscaal voordelige regelingen, zoals bedrijfsfitness, het aanschaffen van een fiets tegen bruto salaris of de mogelijkheid om een fiets te leasen.
• De mogelijkheid om gebruik te maken van 55 uur oppasdienst per kalenderjaar, als jouw kind 12 jaar of jonger is.
• Een maandelijks budget waarmee je keuzes kunt maken in flexibele arbeidsvoorwaarden, zoals extra vakantiedagen of het financieren van een fietsplan.
• Verschillende verlofopties, afgestemd op jouw behoeften, van ouderschapsverlof (ook voor regenbooggezinnen) tot de mogelijkheid om drie nationale feestdagen te ruilen voor andere dagen.

Naturally you want to get to the heart of the client's real issue, and you constantly discover new ways to solve difficult problems. But most importantly, be the true you. The one and only you. With your personal strengths, view of the world and unique personality. You need the following qualifications for the position:

• Master’s degree in relevant business discipline.
• More than 8–10 years’ experience with a proven track record business/operational transformation program, preferably in consulting.
• Demonstrated experience translating strategy into large-scale, technology-enabled transformation programs, bridging business and technology through business architecture, and helping organizations become future-ready.
• Experience in consumer business industry with deep understanding of core processes and value drivers.
• Managed large teams or multiple projects simultaneously where you developed the people skills to guide and develop high-performing teams.

What impact will you make?

As a Senior Manager, you lead multidisciplinary Deloitte teams to deliver value to our clients throughout the entire transformation lifecycle. This starts with defining an operational strategy and extends to (re)designing, optimizing, and implementing the operating model and core processes.

You build meaningful, lasting relationships with clients and bring strong project management and industry expertise. With a strategic mindset, you help clients reimagine their operations to achieve radical cost reductions and improve the quality and speed of decision-making, using digital technologies to enable efficient, customer-centric and sustainable solutions. With your dedicated focus on Consumer Business, you will lead multidisciplinary teams and act as a key advisor to senior client stakeholders, primarily on the COO agenda. By combining strategic insight with hands-on leadership, you will deliver innovative, scalable, and sustainable solutions that directly shape the future of clients.

Together with your team, you develop innovative and scalable improvements for our clients to respond to rapidly evolving technologies, a quickly changing geopolitical landscape, and a tight labour market. Within this team, you will have the opportunity to collaborate with and learn from industry experts with a wide range of expertise.

How do you do this?

• Are you outcome-driven and value-focused, with a pragmatic approach to delivering tangible results?
• Are you an all-rounder focused on business transformation, with a clear understanding of how it connects to technology?
• Can you get to the core of business challenges quickly?
• Can you look ‘beyond the hype’ and develop new solutions, enabled by Tech/AI, that are not only fast and impactful – but also safe, controlled and robust?
• Do you have the business acumen to bridge functional silos and deliver E2E business transformations?
• Are you the trusted counterpart for senior leaders seeking to ‘future proof’ their business?
• Are you an example for talented (junior) consultants and able to develop them to their full potential?

"Bij Deloitte werk je samen aan complexe vraagstukken, houd je elkaar elke dag scherp en maak je impact met oplossingen die ertoe doen."
Manju Patil Junior Consultant Operations, Industry & Domain Solutions