Senior Process and AI Enabler

At ABN AMRO, we're reimagining how KYC operates. We're building smarter, faster and more effective processes that empower our professionals, improve customer experiences and strengthen our role as gatekeeper of the financial system. To accelerate this transformation, we're looking for a Senior Process & AI Enabler who is ready to challenge the status quo, drive innovation and turn ambitious ideas into measurable results.

At ABN AMRO's Detecting Financial Crime (DFC) department, we're on a mission to create a society where financial-economic crime has no chance. Every day, our professionals work to protect customers, the bank and society by preventing and detecting financial crime.

To support our ambitions, we're transforming the way we work. We combine human expertise with data, automation and GenAI to build smarter, faster and more effective KYC processes. Our goal is to become an efficient and agile organisation that delivers outstanding customer experiences, strong risk control and continuous innovation.

We're looking for a Senior Process & AI Enabler who can drive this transformation forward. Depending on business priorities and opportunities, you will work on strategic initiatives within either KYC Reviews or KYC Onboarding. Both domains are at the forefront of innovation and share a common ambition: creating future-proof, risk-based and highly efficient KYC processes powered by data, automation and AI.

This is a unique opportunity to help shape the future of KYC while working on one of the bank's most important transformation agendas.

At a glance

What if you could help shape the future of KYC by combining process excellence, data, AI and automation to make a real impact in the fight against financial crime?

Your job

You will identify opportunities to simplify complex processes, improve operational performance and deliver innovative solutions that create value for customers, employees and the organisation.

Your responsibilities include:

• Driving strategic improvement initiatives within KYC Reviews and/or KYC Onboarding.
• Translating business strategy and OKRs into tangible initiatives and measurable outcomes.
• Improving end-to-end processes through standardisation, harmonisation and automation.
• Leading complex change initiatives from idea to implementation and adoption.
• Identifying opportunities to reduce manual work, improve control effectiveness and enhance customer experience.
• Leveraging data and management information to identify bottlenecks and improvement opportunities.
• Driving innovation through the implementation of automation, AI and GenAI-enabled solutions.
• Collaborating with stakeholders across Operations, Risk, Compliance, Data, Technology and Innovation teams.
• Strengthening governance, process ownership and continuous improvement capabilities across the organisation.

You enjoy turning strategy into execution and transforming promising ideas into sustainable results.

Working environment

You will join an organisation undergoing significant transformation. Within DFC, we are investing heavily in future-fit processes, digitalisation, automation and AI-powered ways of working. We continuously seek smarter ways to combat financial crime while maintaining a strong focus on customer experience, regulatory compliance and operational excellence. Whether working in KYC Reviews or KYC Onboarding, you'll find yourself in an environment where innovation, ownership and continuous improvement are central. You'll work alongside highly motivated professionals who challenge the status quo, embrace new technologies and are passionate about making an impact.

Together, we're building the next generation of KYC processes.

Your profile

AI, Automation & Innovation Mindset

We're looking for someone who is curious about technology and excited about the opportunities it creates. You don't need to be a software developer or data scientist, but you understand how technology can transform processes and improve business performance.

Ideally, you bring:

• Experience identifying opportunities for process automation and workflow optimisation.
• Affinity with AI, GenAI and digital transformation initiatives.
• Experience translating business challenges into automation or technology-driven solutions.
• A strong understanding of how data can be used to improve decision-making and operational performance.
• Curiosity to explore new technologies and challenge traditional ways of working.
• Experience with automation, process mining, robotics, workflow tooling, advanced analytics or AI copilots is considered a strong advantage.

Most importantly, you are excited about helping build future-fit KYC processes where humans and technology work together to create better outcomes. You are an experienced transformation professional who feels energised by complexity, innovation and change. You combine strategic thinking with a hands-on mentality and know how to navigate a challenging stakeholder environment while maintaining focus on delivery and impact.

Professional experience

• HBO or WO working and thinking level.
• At least 5 years of relevant experience in process management, transformation, project management or continuous improvement.
• Proven track record of delivering change initiatives in complex organisations.
• Experience with Lean, Continuous Improvement, Operational Excellence or comparable methodologies.
• Strong analytical capabilities and experience working with data-driven insights.
• Excellent communication skills in English.
• Experience within KYC, Financial Crime Prevention, Risk, Compliance or Financial Services is considered a strong advantage.

We are offering

We believe it is important to be a good employer. Joining us means stepping into a role with impact, supported by excellent employment conditions that foster your job satisfaction, development, and wellbeing.

In addition, we offer:

• An attractive gross monthly salary based on a 36-hour work week, including holiday allowanceand a flexible benefit budget.
• An excellent pension scheme, ensuring that you are well prepared for the future.
• Flexibility in working: working from home is possible in consultation with your team and depending on your role. We will provide an ergonomic home office setup for you.
• Plenty of room for relaxation with five weeks of vacation per year, supplemented by two mandatory days off. You can also purchase up to four additional weeks of vacation annually.
• Five “Banking for better days”: extra days off that you can use for personal development or volunteer work.
• Personal development is key: you receive a development budget of €1,000 per year, which can accumulate up to €3,000.
• An annual public transport pass with free public transportation throughout the Netherlands for both business and private use.