Application Analyst Commerce IT

Do you want to play a key role in the continuity and performance of applications within a rapidly growing organization? If that sounds like you, you could be the Application Analyst we're looking for!

Application Analyst Commerce IT

About Us

We are a fast-growing, non-food discounter with more than 3,000 stores in 14 different countries, our Technology department plays an important role in the continuous expansion of our distribution network.

Your Role

As Application Analyst Commerce IT, you are responsible for the operational stability, incident handling and functional support of applications within the Commerce IT domain, where we are for example responsible for the buying process and article data.

You ensure that incidents and problems are resolved effectively, service levels are met, and changes are implemented in a controlled manner. You act as the functional expert and first escalation point for business users and suppliers.

The focus is on application continuity, incident management and structured change support within a BizTech environment.

Your Daily Tasks

• Own incident management within the Commerce IT (registration, prioritization, coordination, resolution and communication);
• Monitor application performance and service levels in cooperation with suppliers and internal IT teams;
• Perform root cause analysis for recurring incidents and contribute to structural improvements (problem management);
• Coordinate application changes, assess functional impact and support controlled implementation;
• Translate functional business questions into clear application specifications where required;
• Safeguard application documentation, configuration standards and knowledge management;
• Support testing activities for fixes and minor enhancements;
• Support and contribute to IT projects that deliver improvements, changes and/or integrations;
• Act as functional escalation point towards external vendors and internal stakeholders.

Your Team

We provide a dynamic working environment and are made up of committed, cost-conscious, customer-oriented, and culturally diverse people. We enjoy working as a team and live our corporate values with simplicity in everything we do. Our Technology department adds value with centralized teams for Enterprise Architecture, IT Project & Portfolio Management, Development & Operations, and multiple Business Technology (BizTech) teams.
Within the BizTech team for commerce, we implement the initiatives on the technology roadmap and use technology to support our business objectives.

What You Offer

• Affinity with retail, IT, SAP, ERP, software engineering and/or Master Data Management.
• Good communication skills, and a proactive attitude.
• Organized work approach, meeting agreed deadlines, and working according to guidelines.
• Results-oriented and pragmatic approach to work.
• Ability to handle time pressure and work effectively both independently and in a team.
• Higher professional education, preferably in information technology and/or Data Management.
• Relevant work experience in IT is preferred.
• Knowledge of Product Management processes and/or systems is preferred.
• Fluency English, both spoken and written. Dutch would be preferred.

What we offer

We open stores at home and abroad on a weekly basis. This growth makes Action a successful, rapidly developing organization. With the department expected to expand even further, there are plenty of career development opportunities.

• A competitive salary based on a 38-hour week
• 24 paid leave days (based on 38 hours a week)
• The option to join a collective health insurance policy
• A 15% staff discount on Action products
• Flexible working hours
• A company laptop and smartphone

How we contribute to society

As a retailer with millions of enthusiastic customers, we take our responsibility for people and the environment seriously. That is why we seek to invest in solutions that reduce the environmental impact and improve the manufacturing conditions in the countries in which we have shops and manufacture products.