IT Business Analyst

About this role

We are looking to recruit a Business Analyst to join the Agency’s Information Management (IM) Division. The IM division handles IT project delivery for both internal and external stakeholders. The work is organised in an agile manner, following the SAFe framework. Our IT projects address needs related to Customer Relation Management (CRM), Data Analytics, AI, Master Data Management (MDM) and more.

As a key member of a delivery team, the Business Analyst contributes to defining business requirements and making them clear to technical teams. You will perform a full range of analysis work, helping to translate and develop business requirements, facilitate the communication between the stakeholders. You will be supported by platform and portfolio leaders in the projects and will contribute to the success of delivered products.

In the recent years, Business Analysts within EMA supported:

• Delivery of a new document management system holding 25 million records.
• Decommissioning of the legacy regulatory procedure system by analysing existing processes, identifying areas for improvements and preparing the end-users for the upcoming changes.
• Creation of data products to better support regulatory decision-making.
• In accordance with mandated EU regulations, delivery of modern IT solutions spanning the whole lifecycle of human and veterinary medicinal products, from clinical trials to post-authorisation activities.

In this job you will

• Build strategic customer relationships and act as a central point with the business
• Analyse business processes and systems, gather and define requirements
• Evaluate existing business processes, map them by using different visualisation methods and suggest improvements
• Understand business needs and translate them into well-defined technology requirements
• Assist in refining requirements with business stakeholders and technical teams
• Create clear well-structured documents such as business requirements, features, user stories
• Facilitate the communication between technical and business teams, ensuring the alignment and information flow
• Ensure delivered products and/or services are fit for purpose by actively participating in planning for and running User Acceptance Testing and manage its outcome
• Increase organisation awareness about the product and its features by collaborating with business in the workshops and info sessions
• With the help of senior team members support the creation of the product roadmap
• Participate in preparations for increment delivery (PI planning) – work with the external delivery teams to refine and estimate the features and user stories
• Proactively identify and flag business needs and be able to highlight interdependencies across business areas

Maintain product knowledge within EMA

• Document the technical and business decisions
• Actively participate in the demo preparations (supported by a Product Owner)
• Review and refresh the content of the user guides
• Foster knowledge sharing by holding regular updates about the product.

You will also need

Experience

• Minimum of two years of relevant experience with IT business analysis including defining and structuring requirements, writing user stories and acceptance criteria, designing mock-ups and wireframes, supporting backlog prioritisation, and setting up/running working group meetings.
• Experience in collaborating and communication with internal, external, technical, and non-technical stakeholders, at different levels.
• Experience in gathering, translating, and communicating technical requirements clearly to the development team, stakeholder, and business.
• Experience in project management.

Skills & Knowledge

• Business acumen (ability to analyse business processes, identify the bottlenecks and ability to model improvements);
• Technical acumen (understanding of modern technical concepts such as but not limited to AI, Data Analytics, Data Modelling, ability to create dashboards, visualisations and reports).

Competencies you need to have

Sub-family competencies

• Quality management (Intermediate)
• Emerging technology monitoring (Intermediate)
• Continuous improvement (Intermediate)
• Applied knowledge management (Intermediate)

Grade competencies

• Adaptability and agility (Intermediate)
• Coping with pressures and setbacks (Intermediate)
• Analysing and problem solving (Intermediate)

Core competencies

• Ethics and integrity (Intermediate)
• Team collaboration (Intermediate)
• Customer centricity (Intermediate)
• Results orientation (Intermediate)
• Communication (Intermediate)
• Cross-cultural sensitivity (Intermediate)
• Continuous learning and self-development (Basic)

These are considered as Nice to Have

Experience

• Practical experience with the SAFe agile methodology (or similar);
• Professional experience of system analysis within a large organisation is preferred, ideally within the pharma or regulatory sector;
• Understanding of data modelling, data transformation, and integration with master data management systems;
• Experience with project tracking and design tools (e.g., Azure DevOps, Jira, Confluence or similar).

Who we are?

Serving a population of 500 million citizens, we promote and protect public animal health in EU Member States, as well as the countries of the European Economic Area, by ensuring that all medicines available on the EU market are safe, effective and of high quality.

What do we offer?

• Meaningful work contributing to protecting the health of every individual and animal in Europe within multinational, multidisciplinary team
• Development opportunities (e.g. internal mobility, mentoring, peer coaching, career reflection programme, etc.)
• Work-life balance (flexible working arrangements, teleworking, generous annual leave plus official holidays)

Benefits

• Initial 5 year contract with competitive monthly tax-free salary and household & children’s allowances (where applicable)
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave
• Relocation assistance
• Excellent health insurance scheme and social benefits
• Retirement Pension Plan

Conditions of employment

In principle, the Agency offers a five-year renewable contract. Contracts of a shorter duration may be offered to the candidates.