JMP - Sr Systems Engineer

JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 35 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.

About the job

We are hiring for a technical role within Europe and are flexible on location. The role is to provide technical assistance for software pre-sale and post-sale activities utilizing your knowledge of one or more areas of research, development, or production in conjunction with data analysis methods and know-how. You will collaborate with a team of colleagues to help scientists and engineers working in research, development or production understand how data analytics can better inform their decisions and save them time.

As a Sr Systems Engineer, you will:

• Work with sales staff to outline available products and leverage sales opportunities.
• Build a trusted relationship with sales teams and provide practical guidance in the functional and technical aspects of JMP software and set proper expectations to ensure customer satisfaction.
• Deliver standard, customized and/or strategic presentations outlining the proposed software functional capabilities, competitive advantages and business benefits.
• Deliver technical architecture related information, lead technical discovery sessions, and respond to architecture and infrastructure questions when necessary.
• Develop required client relationships in order to develop client trust and gain deeper insight to client situation, needs, and internal situations, with the intent of developing mutually beneficial long-term JMP/client relationships.
• Maintain and develop relevant knowledge levels of technical and industry trends in order to identify impacts and opportunities created by these trends.
• Support partner development & enablement, as well as partnered sales opportunities.
• Conduct discovery meetings to collect, clarify and document technical and business requirements during the sales cycle.
• Plan and implement, in conjunction with Premier and Strategic teams, customer retention and post-sale strategies to ensure account satisfaction.
• Provide demonstration and business development support at vendor-sponsored events, trade shows, and user group meetings.
• Develop familiarity with company sales initiatives, product positioning, pricing, proposals, and models.
• Strategize with sales team on objectives of customer meetings, understand how this activity relates to overall sales plan and provide functional leadership for sales opportunities.
• Participate in product, solution and/or technical training to acquire and maintain detailed level of product knowledge of core components of JMP offerings.
• Work pro-actively with the extended account team of Industry Consultants, Solution Architects and Technical Architects to strategize on opportunities, cross-training and knowledge transfer.

Required qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics/Statistics
• 8+ years of experience in technical sales, marketing, technical support, information systems, or related area of expertise
• Fluency in English is required. Fluency in an additional EU language is a plus.
• JMP software experience
• Knowledge of research, or development, or production in a process industry (e.g. Chemical, Pharmaceutical, Biotechnology, Consumer Goods, Semiconductor, High Technology).
• Experience of applying statistical methods or design of experiments to help increase understanding of research, development, or production problems.
• Strong verbal, written, and interpersonal communication and presentation skills.
• Ability to relate technical concepts to JMP applications and user needs.
• Ability to work and learn independently and as part of a team.
• Travel as business requirements dictate.
• Right to work in job posted countries
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Additional competencies, knowledge and skills

• Building customer loyalty: meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
• Earning trust: gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.
• Sales persuasion: gaining prospect or customer commitment to a product, service, or idea by using effective influence strategies.

Additional Information:

Job level will be determined based on the applicant's education, skills, and experience. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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