people experience specialist

This role is for a People Experience Specialist within Human Resources, reporting to the Head of HR Center of Excellence.

The people experience specialist is responsible for delivering operational HR and payroll support across multiple areas of the employee lifecycle. Acting as a key point of contact for employees, the role ensures accurate system updates and proper documentation management. The people experience specialist works closely with the HR Core and the HR Systems team to continuously identify and implement process improvements that enhance the employee experience, strengthen compliance, and increase operational efficiency.

Key responsibilities

• Manage monthly payroll changes and validations to ensure accurate and timely payroll processing
• Process and manage employee lifecycle changes in our HRIS HiBob, including onboarding, offboarding, contractual amendments, and data updates
• Partner with the HR Systems team to improve workflows, increase automation, and enhance system accuracy and data integrity
• Maintain and continuously improve HR administration and payroll processes to increase efficiency, data quality, and compliance
• Act as the first point of contact for employees regarding HR-related questions
• Prepare employment contracts, addendums, confirmation letters, and other employee documentation
• Maintain and update HR document templates to ensure accuracy, compliance, and alignment with current policies and legislation
• Support international mobility processes, including relocation cases, visa/permit applications, and 30% ruling procedures
• Co-create, review, and maintain HR policies to ensure alignment with local legislation and internal governance
• Manage HR purchase orders end to end, including creation, approvals, and coordination with Finance on invoices

Qualifications / skills

• Relevant experience in HR, preferably within an international environment
• Solid experience with administration and HR payroll, with strong attention to detail
• Solid administrative and organizational skills
• Comfortable managing multiple priorities
• Trustworthy and discreet with confidential information
• Service-oriented and approachable
• Proactive, efficient and structured way of working
• Enjoys working in an operational role
• Fluent in English, both written and spoken. Dutch is a strong advantage

What's in it for you?

• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our Voorschoten support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)

Please note that we are only able to consider applicants with the right to work in the Netherlands. We won't be able to sponsor Visas for this role.

About citizenM

citizenM is an affordable luxury hotel chain for mobile citizens of the world. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.