IT Support Specialist

At OpenUp, our goal is to make mental well-being accessible to everyone. We support companies, their employees, and employees' families with mental well-being.

Our OpenUp platform provides employees and their families access to mental well-being check-ins, online courses, articles, videos, interactive group sessions, mindfulness sessions, and a team of experienced experts. We believe that physical and mental well-being go hand in hand, and that lifestyle factors such as nutrition, sleep, and stress management are key to achieving balance. By integrating our Lifestyle Experts to the platform with a focus on nutrition, exercise and sleep, we ensure a holistic approach to health. We strive to build high-performing teams that help people develop to their fullest potential. We take pride in raising the bar and achieving the next level.

About the Role

As an IT Support Specialist at OpenUp, you will ensure the seamless operation of our infrastructure and digital tools. You will be the first point of contact for IT-related issues, working closely with our Product Manager and Developers to provide solutions. Your role will involve maintaining system security, troubleshooting IT problems, and supporting colleagues to ensure smooth day-to-day operations.

You will oversee and manage a range of tools and systems, including Google Workspace, Microsoft 365 Workspace, Unifi, Praktijkdata, Bitwarden, Zendesk, LiveChat, Voys, and Wire, as well as custom applications like our own OpenUp Dashboard. You will also:

• Provide IT support to employees and clients, troubleshooting technical issues.
• Ensure smooth system operations, proactively resolving IT challenges.
• Track, manage, and communicate IT issues, acting as the first point of contact.
• Oversee company assets and maintain up-to-date technical documentation.
• Enhance digital security and educate colleagues on security policies.
• Support the Office Manager with IT setup for new locations.
• Collaborate with the Product team to implement and improve systems.
• Continuously identify and implement IT process improvements.

About You

At OpenUp, we value people and collaboration. You thrive in a team-oriented environment and enjoy working with others. You are proactive, solution-driven, and excited about contributing to a fast-growing, dynamic company.

• Strong foundational knowledge of various computer systems and IT tools.
• Excellent communication and service-oriented mindset, with keen attention to detail.
• Proactive and solution-focused, eager to take initiative and solve problems efficiently.
• Adaptability and enthusiasm for working in a fast-paced, start-up environment.
• Desire to grow in an IT role and continuously develop your technical skills.
• Ability to quickly learn and adapt to new digital tools and systems.
• Fluent in English. (Dutch is a nice to have)
• Minimum 2 years of experience in an IT or digital support role.
• Comfortable working in high-pressure environments which require a calm, solution-oriented mindset.

What you can expect

Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament. Which makes our work fun, challenging and dynamic. Apart from this, we offer:

• Yearly development budget of €1500.
• ClassPass: OpenUp contributes towards your monthly ClassPass membership
• €50 net contribution towards phone/internet per month
• Company wide training programs.
• Daily healthy and vegetarian lunch at our office.
• Flexible work model (hybrid and options for remote work).
• Monthly drinks and company wide summer fest and other fun activities.
• 27.5 vacation days per year.
• Free and unlimited access for you and your family to all our products, including our psychologists.