Customer Relations & Sales Ambassador - German

Keeping the customer at the heart of everything we do.

Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.

As a Customer Relations & Sales Ambassador (German), you are the voice of our customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.

Share your talents

This matches you as an enthusiastic Customer Relations & Sales Ambassador, you:

• Are available for at least 24 hours per week (32, 36 or 40 hours are also possible).
• Support our customers on social media, by e-mail and on the phone.
• Love to spot sales opportunities and recommend our products to fit the needs of the customers.
• Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
• Don’t follow a corporate script or use boilerplate answers; you have the ability to genuinely interact, help, inspire and be creative in your answers.
• Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.

Bring all of you

High on energy, low on ego and with a little bit of humor. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help our customers. Working in a fast-paced environment energizes you. And lastly, you have:

• Graduated from MBO (secondary vocational education) level or HBO (higher vocational education). Or finished your college degree.
• The confidence to handle German (native level) and English (C1-2 level) speaking customers - written and spoken at a professional level.
• A background in a customer service-oriented field.
• A caring personality in which you always put the customer at the center of your universe ;-).

Good to know

On Sundays and bank holidays an extra salary % is applicable.

100% flexibility is required for this position.

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events