Quality Manager

Join Reckitt as a Quality Manager in Schiphol.

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Research & Development

In Research and Development, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance.

We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality.

The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation.

About the role

This role is responsible for Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP) compliance of the Reckitt Benckiser ENA B.V. and RBNL Brands B.V. sites. This role will ensure the Quality Management Systems are implemented and maintained, ensuring the compliance of medicinal products imported into the EU for onward supply.

This role is responsible for the activities relating to operational quality for the EU Supply of medicinal products.

You will take accountability for the legal and routine duties of the QP role and therefore need to be eligible to be named as Qualified Person on the Manufacturing Importation Authorisation (MIA). You will take accountability for the legal and routine duties of the RP role and therefore need to be eligible to be named as Responsible Person on the Wholesale Distribution Authorisation (WDA).

You will form strong working relationships with the Reckitt Nottingham and Hull sites, the UK QPs, the UK RP’s, the EU Supply Services and Commercial Quality teams to ensure the effective onward supply of medicines across Europe.

A strong working knowledge of EU GMP/GDP, the ability to communicate proactively, influence with impact, clearly and concisely both internally and externally are key to this role.

Your responsibilities

Summary of Responsibilities

• Accountable for managing all Quality activities at the Reckitt Core Hub, including oversight of the Quality Management System (QMS) and maintenance of the MIA/WDA.
• Lead the Quality Assurance team, ensuring all requirements are met prior to batch certification, with direct management of three reports.
• Ensure the ENA BV QMS meets internal and external standards and deliver business KPIs per agreed timelines.
• Develop and maintain training programmes for ENA BV.
• Partner with Supply, Finance, Tax, IT&D and Legal to ensure that all ENA BV operations and supply chain routes comply with European legislation.
• For NPD/EPD, collaborate with R&D and Category Supply to ensure supply routes from factories to European markets meet local regulatory expectations.
• Manage systems and processes enabling procurement, importation, release and sale of medicinal products.
• Establish and maintain strong partnerships with internal stakeholders (Regulatory, Safety, Technical, R&D, Medical, Supply, Procurement) to ensure processes remain compliant and effective.
• Support Critical Event Procedure (CEP) investigations and external regulatory or customer audits affecting ENA BV or RB NL Brands BV.
• Review and analyse performance KPIs, driving continuous improvement of the QMS and implementing new technologies and improved ways of working.
• Approve subcontracted activities affecting GDP and monitor supplier performance.
• Maintain the site risk register and integrate quality risk assessments within the QMS.
• Lead Quality Improvement Projects within ENA BV.
• Ensure proper documentation management and collaborate effectively with manufacturing sites, third parties, external authorities and corporate partners.
• Oversee product complaints and recalls.

Responsibilities may evolve over time and require flexibility.

Qualified Person (QP) Responsibilities

• Ensure QP activities comply with EU GMP regulations (Directive 2001/83/EC, Eudralex Volume 4 Annex 16) and Dutch national law.
• Ensure that before certification, each batch is manufactured and tested per its Marketing Authorisation and GMP requirements.
• Confirm certification is conducted under the MIA.
• Ensure compliance with any additional national provisions.
• Maintain batch certification records.
• Ensure suitable arrangements for distribution and shipment.
• Verify that required safety features (Article 54(o), Directive 2001/83/EC) are correctly applied to packaging.

Responsible Person (RP) Responsibilities

• Ensure compliance with EU GDP Guidelines (2013/C 343/01) and national legislation.
• Maintain initial and continuous training programmes.
• Coordinate and promptly execute product recalls.
• Ensure customer complaints are managed effectively.
• Approve suppliers, customers, and subcontracted GDP-impacting activities.
• Ensure self-inspections occur regularly and corrective actions are implemented.
• Maintain records of delegated duties.
• Decide on the final disposition of returned, rejected, recalled, or falsified products, including approval of returns to saleable stock.
• Ensure adherence to additional national requirements where applicable.

The experience we're looking for

• Excellent working knowledge and application of Current EU/NL Guide to GMP/GDP as well of understanding the requirements for products supplied from 3rd countries to the EU e.g. UK, Thailand
• Strong leadership, partnership and facilitation skills. Capable of working both vertically and horizontally within the organisation
• Strong ability to think strategically, develop tactics and measurable implementation plans and able to transform solid thinking into action
• Excellent communication and presentation skills
• Previous experience within Quality Assurance, creating or reviewing policies and procedures, internal auditing, reviewing deviations, change control requests, CAPA etc.
• Excellent communication skills both written and oral, and ability to forge good working relationships with internal and external customers
• Calm, systematic, logical thinker, with ability to focus on priorities whilst coordinating multiple issues
• Commitment to quality, patient safety and achieving the best outcome with a pragmatic and strategic approach

Technical and professional qualifications

• Degree or equivalent in a relevant scientific discipline.
• Eligible to act as a Qualified Person/Responsible Person in the EU/NL
• Minimum of 5 years’ experience within a Healthcare environment

The skills for success

• Strategic Quality Leadership
• Regulatory & Compliance Expertise
• Operational Excellence & Continuous Improvement
• Effective People Leadership
• Cross-Functional Collaboration
• Risk Management & Decision-Making
• Investigation & Problem-Solving Skills
• Audit & Inspection Readiness
• Strong Communication & Stakeholder Management
• Project Management Capabilities

What we offer

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.