Salesforce Financial Services Cloud (FSC) Consultant

Job Description

FSC Salesforce Financial services cloud

As a Salesforce Financial Services Cloud (FSC) Consultant, you help financial organizations optimize and digitize their customer processes. You understand the logic of FSC, grasp the dynamics of financial services, and translate complex challenges into robust, scalable solutions. You work closely with product owners, business stakeholders, and developers, taking a leading role in analysis, configuration, and quality assurance.

What you will do

• Analyze processes in areas such as customer management, advisory, lending, or service
• Translate business requirements into concrete FSC solutions
• Configure FSC functionality (Households, Financial Accounts, Action Plans, Interaction Summaries, etc.)
• Draft user stories and functional designs
• Lead workshops and refinement sessions with business and IT
• Advise on optimizations, new releases, and best practices within FSC
• Collaborate with developers on integrations, data migrations, and technical implementation
• Perform functional testing

What you bring

• 4–5 years of experience as a Salesforce consultant, analyst, or product specialist
• Proven experience with Financial Services Cloud
• Strong knowledge of Salesforce configuration (Flows, data model, permissions, automation)
• Experience designing and configuring OmniStudio components such as FlexCards, OmniScripts, and DataRaptors
• Strong analytical skills, structured approach, and excellent communication
• At least two relevant Salesforce certifications, for example:

• Salesforce Administrator (ADM 201)
• Platform App Builder
• Business Analyst
• Financial Services Cloud Accredited Professional (highly preferred)
• OmniStudio Consultant (preferred)
• Sales Cloud Consultant or Service Cloud Consultant

Nice-to-haves:

• Experience with (Mulesoft) integrations
• Knowledge of compliance requirements within financial services

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions or applications.

1. Applies scientific methods to analyse and solve software engineering problems.
2. He or she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
3. His or her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
4. The software engineer builds skills and expertise of his or her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Job Description - Grade Specific

Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgemini's activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people.