Senior Operations Manager, Gifting EMEA

About the Role

We are looking for an exceptional Senior Operations Manager to join the EMEA gifting team within the Global Commerce Organization.

Gifting is one of the company’s key growth bets, and we are building a dedicated team in EMEA to unlock its full potential. This is a high-impact, high-visibility role for someone who thrives on execution, ownership and driving results in a fast-moving environment.

We are looking for a go-getter who thrives in fast-paced, ambiguous environments and is excited to scale the gifting business with real commercial impact.

You will work closely with Data Science, CRM, marketing, and multiple local and global cross-functional stakeholders, while also managing a key third-party partnership. This is an opportunity to take a priority growth area and make it work at scale, with clear ownership and visible impact on commercial results.

What You Will Do

• Identify, prioritize, and execute growth opportunities that contribute directly to the expansion and performance of the gifting program across EMEA, including native gift cards, gift cards sold via a third-party partner and Uber’s gifting marketplace.

• Leverage data and analytics to measure sales results, campaign effectiveness, results, marketing spent and ROI to inform next actions.

• Execute and optimize marketing and CRM-driven campaigns, ensuring gifting is embedded into broader initiatives when possible, including a post campaign analysis.

• Act as a cross-functional connector, proactively engaging with Data Science, Marketing, CRM, and local and global stakeholders to drive execution.

• Manage and grow the relationship with a third-party gift card partner, owning performance, alignment, and opportunities for expansion.

• Identify new opportunities to scale gifting through experimentation, iteration, and continuous improvement.

What You Will Need

• 5+ years of relevant professional experience in operations, analytics, retail operations or consulting.

• Strong analytical skillset with the ability to interpret data, measure impact, and translate insights into action. Strong proficiency with Excel / GSheets, SQL.

• Hands-on experience in marketing operations and CRM, with responsibility for campaign execution, performance measurement, and continuous optimization.

• Proven ability to manage and influence multiple stakeholders across functions, geographies, and seniority levels.

• Experience operating in a fast-paced, global, and dynamic environment, with comfort navigating ambiguity and changing priorities.

Preferred Qualifications

• Experience in gifting, gift cards, rewards, loyalty or retail.

• Exposure to partnership management or third-party vendors.

• Experience working with EMEA markets and regional complexity.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.