Store Manager - Roermond Outlet

The Position

For our outlet store in Roermond, we are recruiting for a full-time Store Manager. This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the daily operations of the store and sales staff and report the results of your work to the Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.

Sales and Customer Service

• Ensure the team is delivering excellent customer service
• Install effective zoning to have all areas of the shop floor covered at all times
• Ensure company standards are met for the shop floor, BOH, and Sales Associates according to brand standards and VM directives
• Ensure customer service according to Welcome to Karl training by each team member and provide feedback on strengths and improvement needs to the Store Manager
• Contribute to team effort by leading by example on the shop floor and drive sales by constantly monitoring and pushing individual and team KPIs in accordance with communicated targets

Operations

• Make sure the guidelines of Karl Lagerfeld are met within all operational aspects
• Oversee POS transactions, stock, and back of house
• Ensure that all stock is well maintained and in good condition and the store is fully replenished at all times
• Plan, coordinate, and execute all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner as directed by the Store Manager
• Implement correct usage of interior signage; ensure all pricing, signage, and displays are correct at all times
• Ensure a hazard-free store environment according to health and safety requirements
• Monitor theft and take steps toward loss prevention
• Train and coach the team with regard to health and safety, theft, and loss
• Ensure House of Karl procedures and guidelines are followed
• Share communication from head office departments (Merchandising, VM, Operations…) with store staff and ensure all is understood and followed
• Responsible for availability and ordering of materials and supplies needed for daily store routine (packaging materials, office supplies, maintenance)

Commercial

• Utilize company tools to diagnose opportunities, analyze and summarize information, prepare reports, and develop action plans to improve performance
• Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
• Forecast business in cooperation with the Store Manager, focusing on productivity to meet sales goals
• Assist the Store Manager in partnering with the merchandise department to increase sales, drive/promote merchandise categories, and maximize business opportunities (peak phases, seasonal needs, events, and marketing activities)
• Evaluate competition by visiting competing stores and gathering information such as style, quality, and prices of competitive merchandise
• Control inventory stock levels and report product needs to the Store Manager as necessary; anticipate customer demand

People Management

• Develop and coach employees through performance management (PDP)
• Provide structure and daily priorities for the team to follow on the shop floor
• Control absenteeism

Profile

• Minimum of 4 years of progressively responsible retail experience, with a minimum of 2 years of management experience
• Extensive experience and ability to lead the delivery of a high level of customer service
• Retail operations, budgeting, planning, customer service, leadership, and sales experience required
• Strong in building and maintaining relationships; enjoy working with different departments; think ahead and bring structure
• Communicate honestly, openly, and constructively
• Love working with international clients
• Fluent in Polish and English