Commercial Customer Success Manager - Belgium

Commercial Customer Success Manager - Belgium

📍 This position is based in our HQ in Eindhoven (Hybrid work model: at least 1-3x a week at the office)

Sendcloud is the complete shipping platform for e-commerce – enabling retailers, marketplaces, and fulfillment companies to scale their operations while delivering great shipping experiences. We are Europe’s leading shipping platform. Trusted by over 25,000 e-commerce businesses, Sendcloud is on a mission to solve shipping globally.

About the job 💼

Customer Growth is part of Sendcloud's Customer Success team, positioned with a strong emphasis on commercial activities. This dynamic role bridges the gap between nurturing customer relationships and driving business growth, making it ideal for individuals who thrive at the intersection of strategy, sales, and customer engagement.

What You Will Do In This Role 🧐

This role is all about blending your commercial mindset with customer management to create long-term value for both the customer and the business.

As a Junior Customer Success Manager, you are Sendcloud's go-to expert for identifying, unlocking, and executing growth opportunities within our existing customer base. You empower customers to scale their business by leveraging Sendcloud's extensive network, strategic partnerships, and advanced functionalities, while analyzing data, aligning with customer business objectives, and driving adoption to unlock their full potential.

You will:

• Serve as a trusted advisor to customers, guiding them to unlock their full potential

• Leverage customer data and trends to identify and act on upsell and cross-sell opportunities, maximizing value for both customers and the business

• Develop personalized approaches to drive revenue and customer engagement

• Oversee and take ownership of the renewal process, driving high retention rates

• Collaborate across departments to turn your own ideas or company initiatives into impactful successes, ensuring alignment and smooth execution

Our perfect match 💗

Personally

• Self-motivated, resilient, and commercially driven

• You can express yourself clearly and effectively, both verbally and in writing.

• A team player who thrives in a fast-paced, high-growth environment

• You enjoy being present in the office and thrive in its dynamic atmosphere

Professionally

• Bachelor's degree;

• About 3 years of relevant experience gained in supply chain/logistics environment and/or E-commerce

• Proven track record in meeting expansion targets and successfully managing renewals

• Fluent in English, Dutch & French

• Eligible to work in the Netherlands (EU)

Our values

• 💩 No bullshit: We don’t like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them!

• 🎯 Grow & Win: Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills

• 🎠 Have fun: You are not afraid to be yourself and you love to be surrounded by your awesome colleagues!

Benefits 🎉

• Working in an internationally oriented, fast-growing, certified Great Place to Work! 📌

• A good base salary that grows with the company and your accomplishments

• Bonus agreement based on your own performance

• A flexible hybrid working model and a dedicated €500 budget to set up your home office 🏠

• After 3 years of employment, you get a sabbatical of 4 weeks from us

• Keep growing with a study budget of €2.000,- per year!

• Stay fit in our Sendcloud gym and weekly bootcamp sessions!

• Pension scheme

• Discount on health insurance

• Access to many different discount programs, shop til you drop! 🛍