Customer Service Specialist

We are looking for a motivated and proactive Customer Service Specialist to join our dynamic team.

In this role, you’ll collaborate on exciting international projects, grow within a supportive and friendly environment, and be part of a passionate team that values knowledge sharing and continuous improvement. You will be responsible for assisting clients with inquiries, resolving issues efficiently, and ensuring an outstanding service experience at every touchpoint.

What We Offer

• Full-time employment with a competitive salary package
• Individual performance-based appraisals
• Training and Microsoft Certification support
• A collaborative, inclusive, and professional work environment
• Opportunity to work on challenging and meaningful international projects
• Opportunity to attend international industry-related conferences
• Private health insurance and additional benefits
• Paid FitKit membership
• Modern office space with up-to-date equipment and tools
• Regular team-building activities and company social events

Your Skills

• Bachelor’s degree, preferably in E-business, IT, Supply Chain or any related field
• Proficient in Microsoft Office applications
• Great understanding of software systems (Experience with ERP and CRM systems would be considered a plus).
• Dedicated to problem-solving
• Positive and professional work attitude
• Excellent interpersonal and customer service skills
• Advanced written and spoken English
• Ability to work with customized working hours schedule
• Responsible, diligent, and proactive
• Team player with excellent communication skills

Your Responsibilities

• Triaging every request or issue received
• Responsible for ensuring client satisfaction through communication channels
• Making daily, weekly, or monthly reports due to the needs of the clients
• Responsibility for proactively monitoring processes within short time ranges
• Analyzing and troubleshooting SQL queries or failed error processes within the software application
• Providing support to teams within the organization, and external clients when required
• Answer queries and monitor issues with software applications and escalate or close tickets, as necessary
• Maintaining and updating functional/technical documents and procedures
• Identifying and resolving issues
• Developing reports for teams across the business

We encourage a working culture where innovation is the goal, hard work is expected, and creativity is rewarded. We like hanging out: Happy Hours, Teambuilding, Beer meetings, Sony Parties… We continuously invest in the training and certifications of our employees, so we can prepare them better for the new industry challenges. Our employees are open to learning from each other. They are our support system and provide the team environment we need in order to be successful. You’ll work on challenging international projects and strive to find the right way to solve the problem. Travel to onsite locations is included.