Administrator, Cash Management Services Team JCBD

Would you like to work for one of the world's largest banks in an exciting, dynamic and international environment?

We are currently seeking an Administrator to join our Cash Management Services Team (CMS) within the Japanese Corporate Banking Division (JCBD) in Amsterdam.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth.

Please visit our website for more information – https://www.mufgemea.com/mbe

Function positioning

The CMS Team Administrator supports customers throughout the onboarding process for Cash Management products, such as GCMS Plus, GPH, Comsuite Forex, and Cash Pooling, and ensures they can effectively use our services for their daily transactions.

This role requires strong problem-solving skills and a deep understanding of both the technical aspects of CMS products and transaction processes, as well as the business objectives and customer needs.

The role includes the following:

• Customer onboarding administration for CMS products (including GCMS Plus, GPH, Comsuite Forex, and Cash Pooling);
• Customer training on CMS products;
• Customer support as the Help Desk for CMS products;
• Daily administration and maintenance of CMS contracts for customers;
• Administration of customer offboarding for CMS products.

In order to be successful in the role, you will need the following

Skills and experience:

• Comprehensive academic background at WO/HBO level;
• No experience required;
• Excellent written and verbal communication skills in English and Dutch (mandatory); proficiency in Japanese is an advantage.
• Proficiency in MS Office, with strong skills in Excel;
• Exceptional interpersonal and communication skills, including the confidence to interact directly with customers, participate in meetings, and communicate proactively, combined with excellent listening ability to understand customer requirements and deliver thoughtful, patient solutions;
• Proven ability to work collaboratively in a team environment, supporting colleagues and contributing to shared goals;
• Strong problem-solving abilities, with patience and resilience when handling demanding customers;
• Excellent multitasking skills, supported by a structured and logical approach;
• Ability to work under pressure, maintaining high quality standards and meeting strict deadlines;

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way.
• € 5,00 net remote working compensation per day, with a maximum of € 60,00 per month.
• Possibility to order a mobile phone (up to € 800,-)
• Possibility to order Office Equipment’s for the home office, (up to € 500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank

Additional information:

Acquisition in response to this vacancy is not appreciated.

The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

For more information regarding this position you can contact our Talent Acquisition Specialist at: anna.maninetti@nl.mufg.jp