Business Analyst - BAR

In a constantly evolving digital world, effectively orchestrating interactions between backend systems and APIs is essential to accelerate innovation and ensure operational excellence.

You will join the BAR product team, a pillar of key operational and business processes within the Digital Product & Services department, attached to AFKL's Marketing division. BAR comprises three powerful applications — Business Rule Engine, Admin Tool, and Resource Store — at the heart of the company's digital orchestration. Far from just managing data flows, BAR acts as a conductor by synchronizing critical services to ensure optimal performance and robustness.

The team transforms complex processes into simple, scalable, and efficient workflows, allowing business units to configure rules, manage resources, and streamline data with ease. Beyond operational support, it improves overall efficiency. By automating data and rule management, BAR fosters rapid innovation, refines decision-making, and generates direct added value for customers.

What will you do?

Join us to play a key role in this strategic project and drive innovation in a stimulating and ever-evolving technical environment. As part of our digital transformation, we are looking for an experienced Business Analyst to strengthen our backend team. You will be responsible for analyzing, modeling, and optimizing processes related to our orchestrator and backend and API administration tool.

• Understand and analyze user needs
• Translate business requests into solutions
• Master writing User Stories
• Monitor developments, test delivered solutions, and validate delivery
• Ensure solutions are defined and implemented respecting architecture rules, data protection, and IT security
• Identify and manage project dependencies and impacts
• Analyze and coordinate incident resolution
• Define and measure relevant KPIs for new features and monitor the performance of our solutions and digital products
• Assist the Product Owner with analysis, product vision, and priority definition
• Be responsible for cross-cutting topics

Where do you land?

You will join the BAR product team, a key pillar of operational and business processes within the Digital Product & Services department, reporting to AFKL’s Marketing division.

Your profile

You are proactive, enthusiastic, and curious. You understand the international traveler—our end user—and have a keen interest in technical possibilities and industry trends, particularly in aeronautics. While deep IT expertise is not required, technical affinity is essential, as you will work on advanced backend components.

Knowledge and skills:

• Proficient with Office Suite, JIRA, and Confluence
• Experience as a Business Analyst is highly valued
• Knowledge of Distribution, PSS, or Product Management is a plus
• Able to simplify and translate complex needs into clear solutions
• Technical skills are an advantage, such as:

• JSON
• SQL queries and database familiarity
• RESTful API services

• Eagerness to explore new technologies

Soft skills:

• Strong interpersonal skills and kindness
• Team player with excellent collaboration abilities
• Proactive and responsive
• Analytical and forward-thinking
• Enjoys problem analysis and incident resolution
• Solid IT knowledge is a strong asset
• Experience collaborating with both backend and frontend teams

Explore the perks of working with us

• If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
• 2% development budget to be spent freely
• Plenty of room for personal development and great career opportunities
• Substantial discount on airline tickets (if you have been employed for at least 6 months)

What do we offer

• A challenging role at a unique employer in the Netherlands;
• Plenty of room for personal development and wonderful career opportunities;
• A good pension scheme and 8% holiday pay;
• An end of the year bonus of 8,33%;
• 25 days of paid holiday and 5 extra days off;
• Great discounts on airline tickets (if you have been in service for at least 6 months);
• A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
• Discount of your health insurance;
• A personal budget for sustainable employability.