Product Specialist

About the job

Flatpay is on a mission to simplify and support how small businesses operate. As we continue expanding our product offering in Europe, we are looking for a Product Specialist to join us in ensuring our products are ready for the Dutch market – both in function and experience.

As a Product Specialist, you will help bridge the gap between product development and the reality on the ground. You’ll work closely with teams in Product, Sales, Support, Operations, and Engineering – collaborating across teams while staying deeply rooted in your local market.

This is a practical, hands-on role where you’ll be close to the product and even closer to the users. You’ll be involved in setting up systems, reviewing customer feedback, observing merchant behavior, and helping roll out new features. You’ll play a direct role in shaping our success in the Netherlands.

What you'll do

In Your First 30 Days

• Complete onboarding in Denmark and meet your product team peers
• Explore and test Flatpay’s POS and Pay solutions
• Build a strong understanding of how our products are used today
• Get introduced to Sales, Ops, and Support teams in the Netherlands

In Your First 60 Days

• Set up demo environments and test real-life scenarios
• Start internal feedback loops with Sales and Ops
• Begin documenting market-specific feedback
• Share your first internal product update

Ongoing Responsibilities

• Act as the local point of contact for product questions
• Support with triaging bugs and product feedback
• Document and share observations from customer visits
• Prepare materials for internal knowledge sharing
• Help shape product decisions based on real merchant experience

Who you are

• Fluent in Dutch and English
• Collaborative, curious, and self-driven
• Strong communicator and problem solver
• Digitally literate and comfortable with testing new tools
• Motivated to work across teams and markets
• Passion for making an impact

Requirements

• Experience working with digital tools (Slack, Notion, Office, etc.)
• Comfortable learning and teaching tools or systems
• Reliable, hands-on, and structured
• Willing to travel for onboarding and collaboration (e.g. Danish HQ, team offsites)

Nice to Have

• Background in product, support, or sales enablement
• Experience in retail, hospitality, or small business environments
• Interest in point-of-sale systems or payment solutions

Why Flatpay?

• Work in an international, cross-functional product environment
• Take ownership of your market and grow into the role
• Contribute to product development with real user insights
• Be part of a company that values clarity, accountability, and teamwork

About us

Flatpay is dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Today, we are one of the fastest-growing fintech companies in the Nordics – and Denmark's fastest unicorn!

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. As part of our team, you will be one of 1,500+ passionate colleagues dedicated to making a difference in the financial world.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our clients' evolving needs.

Let's shape the future of 7 million European merchants together! 🚀