UX Designer

Join the Service Experience Design Team at Philips

Service Experience Design is part of the award-winning Philips Design community, shaping end-to-end experiences across the customer lifecycle for our healthcare partners. We seamlessly weave the needs of both front-line staff and behind-the-scenes roles, combining UX, service design, user research, and usability to understand the big picture and create solutions that scale. As a member of this multi-disciplinary team, your role will be to design intuitive, empathetic, and visually compelling UI/UX for digital service applications and platforms by translating customer and employee needs into functional product experiences.

Your responsibilities will span the entire digital solution process—from conceptualization, through user testing, to collaborative design with development teams—ensuring delivery to our customers. Working as part of a cross-functional team, you’ll focus on providing high-quality experiences with a strong emphasis on putting the customer first.

Your role:

• Analyze and improve digital design solutions with a holistic approach for service ecosystems and their interdependencies, considering both customers and employees.
• Understand user needs and validate solutions at both the interface level and across end-to-end service journeys to ensure effectiveness and overall user satisfaction.
• Apply creative solutions and design acumen across a variety of challenges, demonstrating knowledge of the latest design tools and methods, including Figma, UX prototyping, and AI creation tools.
• Promote effective collaboration by fostering co-creation approaches between design, business stakeholders, and service teams, ensuring the exchange of ideas and perspectives to drive innovative, implementable service solutions.
• Work within complex project constraints, including budget and time limitations, ensuring our Filament design system quality and UX outcomes are achieved, while balancing short-term and long-term objectives.

You're the right fit if you have:

• A proven track record of UI and UX design during solution development, with clear impact and value on the programs you were involved in.
• Ability to work in complex service ecosystems with various touchpoints, platforms, and applications, preferably within the domain of health services.
• Experience in Figma, AI creation tools, and working with a design system.
• Skill in creating solutions from early discovery through conceptualization, prototyping, user testing, and definitions—supporting the development teams.
• Strong communication skills, able to explain the story and rationale behind design decisions in a compelling and convincing way.
• Commitment to elevating design quality through constructive feedback, good communication, and design methodologies. Never accept the status quo!

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.This role is an office-based position which can be located at our Amsterdam office or the high-tech campus at Eindhoven.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.